tag:www.gov.uk,2005:/algorithmic-transparency-records Find out how algorithmic tools are used in public organisations organisation Department for Transport 2026-04-07T14:11:26+01:00 HM Government tag:www.gov.uk,2005:/algorithmic-transparency-records/dvla-contact-centre-natural-language-ivr 2026-04-07T14:11:26+01:00 DVLA: Contact Centre Natural Language IVR A Natural Language IVR is used on the Contact Centre's voice channel, allowing customers to 'tell' us what their enquiry is about and then route them through to a relevant meessage and/or a advisor. tag:www.gov.uk,2005:/algorithmic-transparency-records/dvla-contact-centre-chatbot-service 2025-12-16T11:53:55+00:00 DVLA: Contact Centre Chatbot service A Chatbot tool used by Contact Centre Webchat channel to automatically answer customers and collate relevant information for the Webchat advisor when required. tag:www.gov.uk,2005:/algorithmic-transparency-records/maritime-and-coastguard-agency-themis 2025-10-30T08:03:10+00:00 Maritime and Coastguard Agency: Themis Themis is an Electronic Maritime Drift modelling system used to calculate predicted drift of leeway objects using deterministic and probabilistic modelling. tag:www.gov.uk,2005:/algorithmic-transparency-records/dvla-drivers-medical-casework-system 2025-05-29T09:16:24+01:00 DVLA: Drivers Medical Casework System A casework system which uses decision trees to assist DVLA staff in assessing the users' ability to drive based on responses to medical questionnaires inputted by the user. tag:www.gov.uk,2005:/algorithmic-transparency-records/national-highways-highways-webchat 2025-02-10T07:52:58+00:00 National Highways: Highways Webchat The National Highways chatbot provides customers with an additional communication channel to get immediate answers to their questions using publicly available information (such as traffic information). tag:www.gov.uk,2005:/algorithmic-transparency-records/dvsa-mot-risk-rating 2025-02-10T07:52:06+00:00 DVSA: MOT Risk Rating An algorithm to identify potential non-compliance in MOT testing, and prioritise visits to MOT garages. tag:www.gov.uk,2005:/algorithmic-transparency-records/network-rail-digital-assistant 2024-12-17T08:03:53+00:00 Network Rail: Digital Assistant Chatbot to filter and resolve public enquiries and where necessary, hand-off to a live advisor for further review.