tag:www.gov.uk,2005:/algorithmic-transparency-recordsFind out how algorithmic tools are used in public organisations region Great Britain2026-04-07T14:11:26+01:00HM Governmenttag:www.gov.uk,2005:/algorithmic-transparency-records/dvla-contact-centre-natural-language-ivr2026-04-07T14:11:26+01:00DVLA: Contact Centre Natural Language IVR A Natural Language IVR is used on the Contact Centre's voice channel, allowing customers to 'tell' us what their enquiry is about and then route them through to a relevant meessage and/or a advisor.tag:www.gov.uk,2005:/algorithmic-transparency-records/desnz-warm-homes-local-grant2026-03-30T10:18:04+01:00DESNZ: Warm Homes: Local GrantThe Warm Homes: Local Grant (WH:LG) service provides users with guidance on whether they are eligible for the Warm Homes: Local Grant, and allows local authorities (LAs) to download referral data for citizens that could be e…tag:www.gov.uk,2005:/algorithmic-transparency-records/dwp-conversational-platform2025-12-16T12:09:02+00:00DWP: Conversational Platform A telephone based virtual assistant which asks callers the reason for their call, uses speech recognition to understand the response and then either signposts them to relevant self serve options such as °Ç¸ç³Ô¹Ï or routes thro…tag:www.gov.uk,2005:/algorithmic-transparency-records/the-gambling-commission-illegal-gambling-website-identification-tool2025-12-16T12:04:08+00:00The Gambling Commission: Illegal Gambling website identification toolA tool for identifying and tracking the activity associated with illegal gambling websites.tag:www.gov.uk,2005:/algorithmic-transparency-records/dvla-contact-centre-chatbot-service2025-12-16T11:53:55+00:00DVLA: Contact Centre Chatbot serviceA Chatbot tool used by Contact Centre Webchat channel to automatically answer customers and collate relevant information for the Webchat advisor when required. tag:www.gov.uk,2005:/algorithmic-transparency-records/desnz-green-deal-reduction-calculator2025-12-16T11:52:15+00:00DESNZ: Green Deal Reduction CalculatorAn algorithmic tool for calculating the amount to reduce a Green Deal loan by when a consumer complaint is upheld. tag:www.gov.uk,2005:/algorithmic-transparency-records/office-for-national-statistics-survey-assist2025-10-30T08:03:28+00:00Office for National Statistics: Survey AssistA tool that calls on a large language model to ask supplementary questions in the ONS's Transformed Labour Force Survey to better code Standard Industrial Code and Standard Occupational Code to survey responses.tag:www.gov.uk,2005:/algorithmic-transparency-records/dbt-business-growth-service-ai-summariser2025-10-16T08:34:44+01:00DBT: Business Growth Service AI Summariser An AI-powered summarisation feature that provides personalised funding information to business decision makers who are either starting a new business or looking to grow an existing business. tag:www.gov.uk,2005:/algorithmic-transparency-records/dbt-redbox2025-10-16T08:34:19+01:00DBT: RedboxRedbox an internal Large Language Model tool for DBT staff to ask questions and upload documents to which aids and supports their work.tag:www.gov.uk,2005:/algorithmic-transparency-records/mining-remediation-authority-experian-commercial-delphi-score2025-08-06T09:27:08+01:00Mining Remediation Authority: Experian Commercial Delphi ScoreCommercial credit rating tool to predict business failure risk of companies that work with the Mining Remediation Authority.