FOI release
Average time taken to resolve complaints
Updated 12 May 2026
| Fiscal Year FY | Fiscal Quarter | Average of Total wrk days to process |
|---|---|---|
| 2022-23 | Q1 | 16 |
| 2022-23 | Q2 | 13 |
| 2022-23 | Q3 | 15 |
| 2022-23 | Q4 | 11 |
| 2023-24 | Q1 | 14 |
| 2023-24 | Q2 | 15 |
| 2023-24 | Q3 | 14 |
| 2023-24 | Q4 | 14 |
| 2024-25 | Q1 | 13 |
| 2024-25 | Q2 | 11 |
| 2024-25 | Q3 | 12 |
| 2024-25 | Q4 | 18 |
| 2025-26 | Q1 | 11 |
| 2025-26 | Q2 | 13 |
| 2025-26 | Q3 | 16 |
| 2025-26 | Q4 | 14 |
| 2026-27 | Q1 | 19 |