Companies House sets out priorities for the business year
The agency’s business plan 2026 to 2027 marks a key step in its transformation, strengthening its position as a trusted guardian of corporate data.
Companies House has published itsÌýbusinessÌýplanÌý2026ÌýtoÌý2027.ÌýThis sets outÌýstrategicÌýobjectivesÌýforÌýtheÌýfinancial year. These are:Ìý
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improving the accuracy,ÌýreliabilityÌýand usability of register data to increase its value to the economyÌý
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preventing,ÌýdetectingÌýand disrupting economic crime that harms businesses and the publicÌý
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delivering major reforms to company law with clear communication and minimal burden on businessÌý
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providing seamless, customer-focused servicesÌý
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modernising technology responsiblyÌý
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investing in the organisation’s people and cultureÌýÌý
TheseÌýprioritiesÌýalign withÌýtheÌýCompanies House strategy 2025 to 2030,Ìýpublished last year.
Companies HouseÌýChiefÌýExecutive,ÌýAndy King,Ìýsaid:
We are hereÌýto support economic growth and trust in the UK business environment.
In the next 12 months we will embed reform, improve data quality, andÌýtake action against those who seek to abuse the company framework.
Companies House will be scaling up automated data checks, cleansing inaccurate information, strengthening data governance, and expanding lawful data sharing with partners.Ìý
The agency will also take more targeted enforcement action and work closely with law enforcement and other agencies to disrupt criminal activity at scale.ÌýÌý
Maintaining and improving the customer experience is also a priority,ÌýasÌýCompaniesÌýHouse supportsÌýmillions of customersÌýto goÌýthrough identity verificationÌýand otherÌýreforms to company lawÌýas smoothly as possible.
Measuring performance against public targetsÌý
°Õ³ó±ðÌý²ú³Ü²õ¾±²Ô±ð²õ²õÌý±è±ô²¹²ÔÌý2026Ìý³Ù´ÇÌý2027Ìý¾±²Ô³¦±ô³Ü»å±ð²õÌý against which Companies House’s performance will be measured.ÌýÌý
TheÌý6Ìýtargets set byÌýSmallÌýBusiness Minister,ÌýBlair McDougall,Ìýare:Ìý
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Companies House will continue to score above average for the public sector, in the UK Customer Satisfaction Index.Ìý
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Digital services are available for a minimum of 99.5% of the time.Ìý
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All incoming calls to our contact centre wait for no longer than 5 minutes in the call queue, on average.Ìý
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Using the Registrar’s powers, Companies House will take at least 225,000 actions to tackle abuse and improve the integrity of the Register.Ìý
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By the end of theÌýfinancial year, all companies will have metÌýidentity verificationÌýrequirements linked to their confirmation statement or be onÌýan appropriate pathwayÌýto compliance or enforcement action.Ìý
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Companies House will deliver 4% efficiency, in comparison toÌý2025Ìýto 2026 controllable spend.
Background
Companies House 2026 to 2027 business plan
Companies House strategy 2025 to 2030Ìý
TheÌýÌýintroduced robust new laws to tackle economic crime and deliver a more reliable companies register to underpin business activity.Ìý
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