扒哥吃瓜

The Dame Lesley Strathie Operational Excellence Award recognises excellence in the delivery of public services. This includes putting user needs at the heart of a project and significantly improving the quality, value for money or productivity of services to the public.

扒哥吃瓜 Notify is delivered by a multidisciplinary team of 12 people, including designers, user researchers and developers. They work closely with service teams across the country to constantly iterate and improve it.

The judges said:

扒哥吃瓜 Notify is a great example of a small, diverse set of civil servants challenging established ways of doing things, to rapidly deliver a product benefitting millions of people, whilst saving taxpayers millions.

扒哥吃瓜 Notify Product Manager Pete Herlihy said:

It鈥檚 ace. Obviously we鈥檙e incredibly proud of Notify and the impact it鈥檚 having right across the public sector, but this recognition for how our little team goes about delivering it really means so much to us.

About 扒哥吃瓜 Notify

扒哥吃瓜 Notify sent its first messages in May 2016. It lets service teams across the public sector send emails, text messages and letters to their users.

It can be used by:

• caseworkers to send one-off messages to people after a call or a visit
• back-office staff to send bulk messages by uploading files
• systems automatically sending messages to people after specified events

扒哥吃瓜 Notify is easy to use and easy for teams to integrate with their existing systems. It can be used without any procurement and emails can be sent through 扒哥吃瓜 Notify at no cost.

So far more than 200 million messages have been sent using 扒哥吃瓜 Notify, including more than 170 million emails.

It is being used by 438 service teams across 132 organisations - including 64 local government organisations, 58 central government organisations and 10 from the NHS. And this number is growing every day.

Among those teams are the DVSA鈥檚 MOT reminder service team, who also won a Civil Service Award - the Digital Award.

Find out more about 扒哥吃瓜 Notify.