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Press release

Phoenix Community Housing Association fails to meet RSH’s governance standards 

The Regulator of Social Housing has today (Wednesday 29 October) downgraded Phoenix Community Housing Association (UK) Ltd to G3, meaning that the landlord does not meet the governance requirements and there are issues of serious regulatory concern.

Phoenixfailed tomakesuresystemsand controls were sufficiently robust to ensuretimelypayments were being madeand ensurecontinuedcovenant compliance,despitepreviousfindings byRSH that Phoenix needed to increase the effectiveness of its internalcontrols.

RSHalso found that Phoenixfailed toaddress skills gapsand changesin the boardin a timely mannerand that gaps in resourcing and oversightimpactedthe effectiveness of its governancearrangements.

WhilePhoenixhas managed its position with funders to avoid default, the failings were so serious thatRSHhasconcludedsignificant improvement is needed.

Phoenix had its consumer gradingdowngraded to C2, meaning there are some weaknesses and improvement is needed, specifically in relation totheSafety and Quality Standard.

Phoenixcontinues to meet the financial viability requirementsand itsV2 viability grading remainedunchanged, meaning ithas the financial capacity to deal with a reasonable range of adverse scenarios.

RSH also publisheda number ofotherregulatory judgements, including downgradingGreenSquareAccordfrom G1 to G2.An inspectionfound thatGreenSquareAccordneeded toimproveaspects of its governance arrangements to support continued compliance, specifically in relation to board oversight of operational delivery and riskand strengthening its internal control arrangements.

GreenSquareAccordalso received C2/V2 gradings.

TheLondon Borough of Barnet,North EastDerbyshire District Council,andthe London Borough of Sutton and received C1 gradings,meaning that eachlandlordis delivering the outcomes of the consumer standards overall.

The London Borough of Hounslowreceived aC2,meaning there are some weaknessesin itsdelivery of the consumerstandards andimprovement is needed.

ClarionHousing Groupreceived C2/G1/V1gradingsandHoneycombGroup receivedC2/G1/V2 gradings.

RSH has also publishedoutcomesfor the first of this year’s annual stability checks, includingLincolnshire Housing Partnership Limited,Advance Housing and Support Limited,Teign Housing, andTwo Rivers Housing. Allretainedtheir existing governance and viability gradings.

Kate Dodsworth, Chief of Regulatory Engagement at RSH, said:  

“Good governance is vital for managing risk properly and making the right strategic decisions.

“We will continue to use our regulatory powers to scrutinise the sector and hold landlords to account.”

Notes to Editors 

Links to each of the judgements are available in the table below: 

Landlord Consumer Governance Viability Route
N/A G1 V1 Stability Check
C1 Inspection
C2 G1 V1 (regrade from V2) Inspection
C2 G2 (downgrade) V2 Inspection
C2 G1 (upgrade) V2 Inspection
C2 Inspection
C2(based onpreviousassessment) G1 V2 Stability Check
C1 Responsive Engagement
C2(downgrade) G3(downgrade) V2 Responsive Engagement
C1 Inspection
C2(based onpreviousassessment) G1 V2 Stability Check
N/A G1 V1 Stability Check
  1. PhoenixCommunity Housing Association (UK) was placed on RSH’sgradings under review listin July.

  2. RSH regulates housing associations and other private registered providers against its full set of standards. Councils are regulated against the consumer and rent standards only.  

  3. More information about RSH’s responsive engagement, programmed inspections aԻ consumer gradings is also available on its website.    

  4. RSH promotesa viable,efficientand well-governed social housing sector able to deliver more and better social homes. It does this by setting standards and carrying out robust regulation focusing on driving improvement in social landlords, including local authorities, and ensuring that housing associations are well-governed, financiallyviableand offer value for money. It takesappropriate actionif the outcomes of the standards are not being delivered.   

  5. RSH carries out stability checks on all housing associations, and other private registered providers (PRPs), who own 1,000 homes or more. The stability checks are a yearly exercise. We look at the financial information PRPs havesubmittedto us (including their most recent business plan and annual accounts) and consider if there are any risks which might result in a change to their financial viability or governance gradings.  The checks do not include local authorities because our Governance and Financial Viability Standard does not apply to them.

  6. For general enquiries, emailenquiries@rsh.gov.uk. For media enquiries please see ourmedia enquiriespage.

Updates to this page

Published 29 October 2025