tag:www.gov.uk,2005:/government/organisations/the-parliamentary-and-health-service-ombudsman The Parliamentary and Health Service Ombudsman - Activity on °Ç¸çłÔąĎ HM Government 2025-09-08T23:00:00Z /government/publications/an-investigation-into-the-dfe-and-the-charity-commission#2025-09-08T23:00:00Z 2025-09-08T23:00:00Z Independent report: An investigation into the DfE and the Charity Commission A summary of our investigation into Damian Murray's complaint about the Department for Education and Charity Commission. /government/publications/annual-report-and-accounts-2024-to-2025#2025-07-16T23:00:00Z 2025-07-16T23:00:00Z Corporate report: Annual report and accounts 2024 to 2025 Details of the Parliamentary and Health Service Ombudsman's performance over the past 12 months. /government/publications/main-estimate-memorandum-for-2024-to-2025#2024-07-24T14:07:01Z 2024-07-24T14:07:01Z Corporate report: Main Estimate Memorandum for 2024 to 2025 This is our Main Estimate Memorandum for 2024 to 2025. This is confirmation of our estimated costs for this financial year, agreed with Treasury. /government/publications/annual-report-and-accounts-2023-to-2024#2024-07-17T23:00:00Z 2024-07-17T23:00:00Z Corporate report: Annual report and accounts 2023 to 2024 Details of the Parliamentary and Health Service Ombudsman's performance over the past 12 months. /government/publications/an-investigation-into-the-charity-commission#2024-05-16T23:00:00Z 2024-05-16T23:00:00Z Independent report: An investigation into the Charity Commission A summary of our investigation into Lara Hall's complaint about the Charity Commission. /government/publications/womens-state-pension-age-our-findings-on-injustice#2024-03-21T00:00:00Z 2024-03-21T00:00:00Z Independent report: Women’s State Pension age: our findings on injustice Our investigation found that thousands of women may have been affected by DWP’s failure to adequately inform them that the State Pension age had changed. /government/publications/parliamentary-and-health-service-ombudsmans-annual-report-and-accounts-2021-to-2022#2022-07-14T23:00:00Z 2022-07-14T23:00:00Z Corporate report: Parliamentary and Health Service Ombudsman's Annual Report and Accounts 2021 to 2022 Details of the Parliamentary and Health Service Ombudsman's performance over the past 12 months. /government/publications/an-investigation-into-the-department-for-work-and-pensions-handling-of-ms-us-migration-to-employment-and-support-allowance#2022-01-13T00:00:00Z 2022-01-13T00:00:00Z Independent report: An investigation into the Department for Work and Pensions’ handling of Ms U’s migration to Employment and Support Allowance The Ombudsman's report details a seriously ill woman’s complaint that a DWP error halved her benefits for five years. At least 118,000 people with disabilities and health problems have also been affected by this error. /government/publications/an-investigation-into-dwps-handling-of-migration-to-employment-and-support-allowance#2022-01-13T00:00:00Z 2022-01-13T00:00:00Z Independent report: An investigation into DWP’s handling of migration to Employment and Support Allowance Our investigation report into Ms U's complaint about the way the Department for Work and Pensions (DWP) handled her Employment and Support Allowance benefits payments. /government/publications/womens-state-pension-age-our-findings-on-the-department-for-work-and-pensions-communication-of-changes#2021-07-19T23:00:00Z 2021-07-19T23:00:00Z Independent report: Women’s State Pension age: our findings on the Department for Work and Pensions’ communication of changes The Ombudsman's report highlights failings in the way the Department for Work and Pensions (DWP) communicated changes to women’s State Pension age. /government/publications/parliamentary-and-health-service-ombudsmans-annual-report-and-accounts-2020-to-2021#2021-07-18T23:00:00Z 2021-07-18T23:00:00Z Corporate report: Parliamentary and Health Service Ombudsman's Annual Report and Accounts 2020 to 2021 Details of the Parliamentary and Health Service Ombudsman's performance over the past 12 months. /government/publications/unlocking-solutions-in-imaging-working-together-to-learn-from-failings-in-the-nhs#2021-07-07T23:00:00Z 2021-07-07T23:00:00Z Independent report: Unlocking Solutions in Imaging: working together to learn from failings in the NHS This report highlights repeated failings in the way X-rays and scans are reported on and followed up across NHS services. /government/publications/an-investigation-into-hs2-ltds-failure-to-communicate-with-a-family-about-acquiring-their-home#2021-05-26T23:00:00Z 2021-05-26T23:00:00Z Independent report: An investigation into HS2 Ltd’s failure to communicate with a family about acquiring their home The Ombudsman's investigation found HS2 Ltd failed to properly communicate with a complainant over the sale of their family home to make way for the trainline. /government/publications/continuing-healthcare-getting-it-right-first-time#2020-11-04T09:00:00Z 2020-11-04T09:00:00Z Independent report: Continuing Healthcare: Getting it right first time This report identifies failings in NHS Continuing Healthcare and makes recommendations for improvements. /government/publications/the-ombudsmans-annual-report-and-accounts-2019-to-2020#2020-07-20T07:00:00Z 2020-07-20T07:00:00Z Corporate report: The Ombudsman's Annual Report and Accounts 2019 to 2020 Details of our performance over the past 12 months. /government/publications/making-complaints-count-supporting-complaints-handling-in-the-nhs-and-uk-government-departments#2020-07-15T07:00:00Z 2020-07-15T07:00:00Z Independent report: Making Complaints Count: Supporting complaints handling in the NHS and UK Government Departments This report explores the state of local complaints handling across the NHS and UK Government departments and highlights three areas that need to change. /government/publications/the-ombudsmans-annual-report-and-accounts-2018-2019#2019-07-21T23:00:00Z 2019-07-21T23:00:00Z Corporate report: The Ombudsman's Annual Report and Accounts 2018-2019 Our 2018-2019 annual report and accounts gives details of our performance over the past 12 months. /government/publications/missed-opportunities-what-lessons-can-be-learned-from-failings-at-the-north-essex-partnership-university-nhs-foundation-trust#2019-06-11T23:01:00Z 2019-06-11T23:01:00Z Independent report: Missed opportunities: What lessons can be learned from failings at the North Essex Partnership University NHS Foundation Trust A report on the Ombudsman’s investigations into the deaths of two vulnerable young men. We found significant failings in their mental health care and treatment. /government/publications/blowing-the-whistle-an-investigation-into-the-care-quality-commissions-regulation-of-the-fit-and-proper-persons-requirement#2018-12-19T00:01:00Z 2018-12-19T00:01:00Z Independent report: Blowing the whistle: an investigation into the Care Quality Commission’s regulation of the Fit and Proper Persons Requirement This report is about our investigation into the Care Quality Commission’s regulation of the Fit and Proper Persons Requirement. /government/publications/the-ombudsmans-annual-report-and-accounts-2017-2018#2018-07-18T10:00:00Z 2018-07-18T10:00:00Z Corporate report: The Ombudsman's Annual Report and Accounts 2017-2018 The Annual Report and Accounts 2017-2018 gives details of the Parliamentary and Health Service Ombudsman's performance over the past 12 months.