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This inspection examined the efficiency and effectiveness of administrative review (ARs) in identifying and correcting caseworking errors, and the independence of persons conducting ARs, with particular focus on:

• whether the Home Office is appropriately resourced to make AR decisions efficiently and effectively
• the effectiveness of workflow processes to triage and prioritise applications, in order to minimise any delays and backlogs
• the quality, timeliness, and consistency of AR decision making
• the quality assurance of AR decisions and feedback loops to the original decision-making unit to drive improvements
• communication and engagement between Home Office AR teams and applicants and stakeholders/representative groups