扒哥吃瓜

Key personnel	Name	Role
Author	[Redacted]	[Redacted]
Owner	Ally MacPhail听听	Deputy Director,听Organisational Strategy and Performance, Social Security Scotland
Owner	Martin Brown听听	DWP Director for Retirement Services
Owner	贬别濒驳补听厂飞颈诲别苍产补苍办听	DWP Director of Disability Services, Decision Making and Working Age
Owner	Margarita Morrison听听	DWP听Area Director for Scotland
Owner	Vikki Knight	DWP Director for Fraud and Error听Policy

Document change control

Version	Date issued	Summary of changes
V1.0	04/03/2026	Final Draft

1.听听笔补谤迟颈别蝉听

1.1 This听Service Level Agreement (hereafter referred to as听鈥榯his Agreement鈥�)听is entered into between the听Secretary of State for听Work and Pensions of Caxton House, Tothill Street, London, SW1H 9NA and the听Scottish Ministers听of,听St Andrew鈥檚 House, Regent Road,听Edinburgh EH1 3DG听acting in some instances through Social Security Scotland.听听

1.2 References to the Scottish Government听(SG), the Scottish Ministers or Social Security Scotland will, as听appropriate, be read as also including reference to each of the other entities.听

1.3 References to Secretary of State for Work and Pensions shall be read as including reference to the Department for Work and Pensions (DWP), as appropriate and vice versa.听

2.听听Scope and principles听

2.1 This听Agreement sets out the provisions of the relationship between听Scottish Ministers听and DWP in relation to听Carer Support听and听鈥榯he听Services鈥櫶�DWP will provide to support this.听The Services are described in听Annexes听2 to听30(b).听

2.2 Carer听Support听Payment听has replaced Carer鈥檚 Allowance in Scotland from November 2023 with case transfer from Carer鈥檚 Allowance to Carer Support Payment now complete. Carer Support Payment will in turn become a听component听of a new benefit called Carer Support from 15 March 2026,听for eligible residents in Scotland, as detailed in听Annex 1听which听consists of the following听components:听

• Carer Support Payment which has replaced DWP鈥檚 Carer鈥檚 Allowance听听

• Scottish Carer Supplement which听will听replace Carer鈥檚 Allowance Supplement, for those in receipt of Carer Support Payment.听A client is eligible to Scottish Carer Supplement for each award week in which Carer Support Payment is payable听

• Carer听Additional Person Payment听which is an听additional听payment for those with multiple caring roles鈥�听

• Scottish Ministers have increased听the 鈥榬un on鈥� of support after a cared for person dies from 8 to 12 weeks听

2.3 Under the associated Data Sharing Agreement, DWP and Scottish Ministers will provide necessary data to enable each Party to carry out their obligations.听听

2.4 DWP听and听Scottish Ministers shall听work in partnership to ensure that the Services are delivered听in accordance with听the terms of this Agreement.听听

2.5 The听partnership will seek continuous improvement in delivery standards including sharing lessons from delivery of the听Services听insofar as relevant.听

2.6 Each听Party听will act transparently and will work in a practical way in regards to听reaching mutual agreement on any issues that may arise.听

3.听听顿耻谤补迟颈辞苍

3.1 This Agreement听shall be effective from and听including听15 March听2026听(鈥渢he Commencement Date鈥�) and听continue, unless听terminated听earlier听in accordance with听the听terms.听Subject to termination by either听Party, it shall remain in force听as long as听it is听required听for Carer Support,听(鈥榯he Term鈥�).听This Agreement is subject to review by each Party on or before the date twelve (12) months after the date it becomes effective or when听deemed听appropriate听and agreed by each Party.听

3.2 This听Agreement may be varied,听by mutual written agreement of听each听Party at听any听time听during the听Term. Variations to this Agreement听will听be agreed by each Party听and no work will be undertaken until principles for funding the听work听are听agreed.听听

3.3 For听the听avoidance of doubt, any variations agreed听between the听parties must听be听put forward in writing and shall form an听amendment to this Agreement.听听

3.4 In听the event of DWP or听Scottish Ministers choosing to听terminate听this Agreement, DWP and Scottish Ministers听shall prepare and agree an appropriate exit plan for the termination of the Services which will听seek听to ensure no impact on the delivery of听Carer听Support, or reserved benefits impacted听by听the delivery of Carer Support.听听听

3.5 Each听Party will provide听twelve (12) months鈥� notice of termination in writing.听

4.听听顿别谤颈惫补迟颈辞苍

4.1 This Agreement forms an annex to the 鈥楳emorandum of Understanding (MoU) between Scottish Ministers (SM) and Secretary of State for Work and Pensions (SSWP) on joint working arrangements covering the implementation of devolved provisions in the Scotland Act 2016 relating to Social Security and Employment Support Services in Scotland鈥�,听and听is to听be read in conjunction with the following documents,听and any subsequent arrangements which are agreed and support this Agreement, insofar as they are not replaced or terminated in the future:

Document	Version/Date
Concordat听between the听Department for Work and Pensions and听the听Scottish Government	March 2020
Memorandum of Understanding and Supplementary Agreements on Devolution between the United Kingdom Government, the Scottish Ministers, the Welsh听Ministers听and the Northern Ireland Executive Committee听(MoU 辞苍听顿别惫辞濒耻迟颈辞苍)	翱肠迟辞产别谤听2013
Memorandum of Understanding (MoU) between Scottish Ministers (SM) and Secretary of State for Work and Pensions (SSWP) on joint working arrangements covering the implementation of devolved provisions in the Scotland Act 2016 relating to Social Security and Employment Support Services in Scotland听(SM/SSWP Single MoU)听and the听following听Annexes: 听- Carer鈥檚 Allowance Transitional Protection for Customers resident in Scotland Agency Agreement听 - [Redacted]	January 2023
Memorandum of Understanding Between The Secretary of State for Work and Pensions听and The Scottish Ministers acting through the Scottish Government and on behalf of Social Security Scotland in relation to听benefit听accounting and reconciliation services provided to the Scottish Ministers	March 2020
The agreement between the Scottish Government and the United Kingdom Government on the Scottish Government鈥檚 fiscal framework	础耻驳耻蝉迟听2023
Scottish Devolution:听A听Framework for Audit and Accountability	March 2019
Scottish Devolution: Financial Arrangements for Formal Agreements	April 2025
DWP and SG Joint Communications Framework	December 2023
[Redacted]	[Redacted]
Financial Services Category听Memorandum of听Understanding听between the Department for Work and Pensions and Scottish Ministers.	March 2023

5.听听Revision to this agreement听

5.1 DWP agrees to inform Scottish Ministers as soon as reasonably practicable in advance of any potential changes that may impact on or require changes to the Services.

5.2 Each听Party听would need to agree whether a revision to this Agreement is听required.听Subject to Paragraph听3.2听and 3.3听above.听听

5.3 Any mutually agreed minor changes or amendments听to this Agreement听will be dealt听with through normal means of communications,听by听the single point of contacts (SPoCs).听听

SPoCs听for each听Party are as follows:听

SG听SPoC	DWP听SPoC
[Redacted]	[Redacted]

5.4 Where more听significant change听is听required, the听SPoCs听will apply the appropriate听Business听as Usual (BAU) change control processes. Where the change is听agreed,听it will听be incorporated into this Agreement as an amendment following any review听as detailed in 3.2 and 3.3 above.听听

6.听听Disputes

6.1 Each听Party to this Agreement will notify the other of any issues, concerns or complaints听regarding听any matter covered by this Agreement.鈥疻herever possible, these difficulties will be resolved by the process of consultation set out in the 鈥�SM/SSWP Single MoU鈥�,听as referenced in Section 4 (Derivation) of this Agreement.听In the event of听a formal escalation of an issue, the process for dispute resolution is outlined in Section 6 of the听鈥�SM/SSWP听Single MoU鈥�.听听

7.听听Roles and responsibilities听听

7.1 Scottish听Ministers听will, as set out in this Agreement:听

7.1.1 Be responsible for payment听to DWP for听鈥榯he Services鈥櫶齣n听accordance with听Paragraph听15听(Financial Arrangements).听

7.1.2 Inform DWP as soon as reasonable practicable if they become听aware of听any deficiency in the quality of the Services delivered听under this听Agreement and seek听to agree steps to resolve such issues.听

7.1.3听 Work in partnership with DWP in respect of any potential changes听to the听delivery of Carer Support as these听may听impact听on听the Services.听

7.1.4 Be responsible for the effective identification and management of risks听arising from the delivery of the听Services.听

7.2 For听the听avoidance听of doubt, each Party acknowledges听that听Scottish Ministers shall at all times retain听the听responsibility for听Carer听Support听and its听delivery.听

7.3 DWP听will,听as set out in this Agreement:听

7.3.1 Deliver the Services听in accordance with听this Agreement.听

7.3.2听 Work听in partnership with听Scottish听Ministers听in respect of any听potential听impacts听and changes that may affect or require changes听to the听Services.听

7.3.3 听Inform听Scottish听Ministers听as soon as reasonably听practicable听if听they听become aware of any deficiency in the quality of the听Services delivered under听this Agreement and take steps to resolve such issues.听

7.3.4听 Be responsible for the effective identification and management of听risks arising from the delivery of the听Services.

8.听听Service delivery standards听听

8.1. The听Services听will be delivered听in accordance with听the Service Delivery Standards set out below. Contact will be made between听SPoCs听through听email inboxes as follows:听

8.1.1听 Where a customer moves address to Scotland from England or Wales,听has been missed/omitted during case transfer or is awarded Carer鈥檚 Allowance听retrospectively听on or after 6听November 2025听DWP will end their claim,听taking into account the听13 week听run-on period,听and signpost them to Social Security Scotland to make a new application for Carer Support听Payment/Carer Support.听听

8.1.2 Where Social Security Scotland听identify a Carer听Support Payment/Carer Support client has moved to England/Wales, Social Security Scotland will end their award, taking into account the听13 week听run-on period where relevant, and signpost them to DWP to make a new application for Carer鈥檚 Allowance, as detailed in听Annex 2.听听

SPoCs听for each听Party are as follows:听听

Social Security Scotland Inbox	DWP Inbox
[Redacted]	[Redacted]

8.1.3 Where听a clerical Carer鈥檚 Allowance claim has been received by DWP after the Commencement Date of Carer Support from a resident in Scotland, DWP will follow the process to provide Scottish Ministers with the relevant information, as detailed in听Annex听3.听

SPoC听as follows:听

Social Security Scotland Inbox
[Redacted]

8.1.4 Where听a clerical Carer Support application has been received by DWP from听a听resident听in Scotland after the Commencement听Date听of Carer听Support, DWP will follow the process to provide Scottish Ministers听with听the relevant听information, as detailed in听Annex听4.听

SPoC听as follows:听

Social Security Scotland Inbox
[Redacted]

8.1.5 Where a clerical Carer鈥檚 Allowance claim has been received by Social Security Scotland from a resident in Scotland after the Carer Support Commencement date, Scottish Ministers will follow the process to provide DWP with the relevant information, as detailed in Annex 5.

SPoC听as follows:听

DWP听Inbox
[Redacted]

8.1.6 Where听Social Security Scotland听or听DWP receive notification that a client/customer is receiving Carer鈥檚 Allowance and Carer Support, Scottish Ministers and DWP will听provide each听other听with relevant听information, as detailed听in听Annex听6.听

SPoCs听for each听Party are as follows:听

Social Security Scotland Inbox	DWP Inbox
[Redacted]	[Redacted]

8.1.7 Where there is an existing Carer鈥檚 Allowance and/or Universal Credit (Carer鈥檚 Element) claim or award, and a new application for Carer Support Payment component of Carer Support is received from a different carer in respect of the same cared for person, Scottish Ministers and DWP will follow the process and provide each other relevant information, as detailed in Annex 7. 听听

SPoCs听for each听Party are as follows:听

Social Security Scotland Inbox	DWP Inbox
[Redacted]	[Redacted]

8.1.8 Where there is an existing Carer Support Payment听component of Carer Support application or award, and a听new claim for DWP鈥檚 Carer鈥檚 Allowance听is听received from a听different carer in respect of听the same cared for person, Scottish Ministers and DWP will follow the process and provide each听other听relevant听information, as detailed in听Annex听8.听

SPoCs听for each听Party are as follows:听

Social Security Scotland Inbox	DWP Inbox
[Redacted]	[Redacted]

8.1.9 Where听Scottish Ministers听identify听an issue with a Global Unique听Identifier (GUID), Scottish Ministers and DWP will follow the process to provide each other with relevant information, as detailed in Annex 9.

SPoCs听for each听Party are as follows:听听

Social Security Scotland Inbox	DWP Inbox
[Redacted]	[Redacted]

8.1.10 Where Armed Forces Independence Payment (AFIP) cases are identified, Scottish Ministers and DWP will follow the process to provide each other with relevant information, as detailed in Annexes 10 to 12.

SPoCs听for each听Party are as follows:听听

Social Security Scotland Inbox	DWP Single Inbox
[Redacted]	[Redacted]

8.1.11 Where听Constant Attendance Allowance cases听are paid with Industrial Injuries Benefit听or Carer Support/Carer Additional Person Payment are identified,听Scottish Ministers and DWP will follow the process to provide each other with relevant information, as detailed in听Annex听13听and听13(a).听听

SPoCs听for听each听Party are as follows:听听

Social Security Scotland Inbox	DWP Inbox
[Redacted]	[Redacted]

8.1.12 Where an overlapping benefit claim: Unemployability Supplement with Industrial Death Benefit, Severe Disablement Allowance, Maternity Allowance, State Pension, Get your State Pension, Widowed Parent鈥檚 Allowance or New Style Employment Support Allowance/Jobseekers Allowance which results in an overpayment and is identified by either Party, that Party will contact the following DWP SPoC. Annexes 14 to 16 and 18 to 21(a).

Social Security Scotland Inbox	DWP Inbox
[Redacted]	[Redacted]

8.1.13 Where a claim for, Pension Credit which results in an abatement scenario is identified by Social Security Scotland, that Party will contact the following DWP SPoCs. The process to provide each other with relevant information and action any appropriate abatement as detailed in Annexes 17 and 17(a).

SPoCs听for each Party are as follows:听

Social Security Scotland Inbox	DWP Inbox
[Redacted]	[Redacted]

Abatement听Form听SPOCs听SG	Abatement Form SPOCs听DWP
[Redacted]	[Redacted]

8.1.14 Where a new appointee or a change to appointee is听identified, Scottish Ministers and DWP will follow the processes to provide听each other with relevant information, as detailed in听Annexes听22 to 22(c).听

SPoCs听for each Party are as follows:听听

Social Security Scotland Inbox	DWP Inbox
[Redacted]	[Redacted]

8.1.15 Scottish听Ministers听and DWP听will confirm with听the听other Party听the control听measures听associated with听Keeping听Customer Interactions Safe (KCIS)/Unacceptable听Actions(UA)听cases, as detailed in听Annex听23听and听23(a).听听听听听听听听听听听听听听

SPoCs听for each听Party are as follows:听

Social Security Scotland Inbox	DWP Inbox
[Redacted]	[Redacted]

8.1.16 DWP will provide Scottish Ministers with a data item once a year听to support annual uprating schedules,听as detailed in听Annex听24 and听24(b).听

SPoCs听for each听Party are as follows:听

Social Security Scotland Inbox	DWP Inbox
[Redacted]	[Redacted]

8.1.17 Details听of the specific data being shared can be found in the associated听Data Sharing Agreements. 听

8.1.18 The turnaround time for responding to dedicated email enquiries relating to the processes, as detailed in Annexes 2 to 9, and Annexes 24 to 24(b) will be听as soon as reasonably听practicable听and within 5 working days.听For any enquiries, which are complex and are off system the turnaround time will be 10 working days.听听

8.1.19听 The听turnaround time for responding to dedicated email enquiries relating to听Armed Forces Independence Payment听cases will be 2听working days, as detailed in听Annexes听10听to听12.听For听any enquiries, which are complex and are off system the turnaround time will be 10 working days.听听

8.1.20听 The听turnaround time involved in an听Income Related Benefit听case听where arrears听/abatement is due, as detailed in听Annexes听13听to听21(a),听due to being more听complex and off system听the听turnaround time to gather听processing information will be 14听calendar听days.听听

8.1.21听 The turnaround time for responding to dedicated email enquiries relating to appointees will be听as soon as reasonably听practicable听and within 5 working days, as detailed in听Annexes听22听to听22(c).听

8.1.22听 The听turnaround time for responding to dedicated email enquiries relating to听Keeping Customer Interactions Safe/听Unacceptable Actions听 Control听Measures will be 2 working days, as detailed in听Annexes听23听to听23(a).听

8.1.23听 The agent-to-agent听email听service will be available from 8.00听am听to 6.00pm听Monday to Friday excluding Public and听Privilege听holidays.听

8.1.24听DWP will respond to Social Security Scotland within 24 hours for听any exception cases, which听will be dealt with by Social听Security听Scotland dedicated officers.听听听听听听

8.2 Escalation听will be between SPoCs at team management听level,听between Social听Security Scotland and DWP听operational听teams in appropriate cases听including,听but听not limited to:听听听

8.2.1 Where听Service Delivery Standards have not been met.听听

8.2.2 Where there are cases when听the normal Service Delivery Standards would have an unacceptable impact on the client.听

8.2.3 When Social Security Scotland business continuity plans听are听invoked听which would听result in听a higher number听of听anticipated enquiries to DWP.听

SPoCs听for each听Party are as follows:听

SG Escalation听SPoC	DWP Escalation听SPoC
[Redacted]	[Redacted]

9.听听Fraud听听

9.1 Fraud processes are being developed in a test and learn environment and are under continuous review by DWP and Social Security Scotland. Each听Party should refer to their operational guidance for current processes.听

9.2 The听agreed method to transfer听referrals听will be as detailed in the听associated听Data Sharing Agreement.听There will be no transfer of referrals that cannot be conducted by听email.听

9.3 As soon as each听Party听identifies听a fraud interest affecting the other听Party, all necessary information shall be sent over as soon as reasonably听practicable, as detailed in the associated Data Sharing Agreement.

9.4 DWP Referrals will be in the form of听a PDF听document which will be transferred by email.听听

DWP transfer to Social Security Scotland
[Redacted]

9.5 Social听Security Scotland will provide an intelligence report to DWP which will be transferred by email:听

Social Security Scotland transfer to DWP
[Redacted]

10.听Management review听

10.1 Each听Party听will act transparently and work in a practical way in the spirit听of听co-operation, trust, respect and confidentiality听in regard to听any issues that听may arise.听In general,听the working arrangements covered by this听Agreement听should be reviewed at least every听twelve (12)听months during the period this听Agreement is in place.听This听may involve meetings between each听Party at a听working level.听听

11. Evaluation

11.1 Each听Party agrees that no personal data will be shared for the purposes of听evaluation.听

11.2 Scottish听Ministers听will be听wholly responsible听for the evaluation of听Carer Support.听Each听Party will work together to ensure the agreed service standards are delivered.

12.听Complaints听听

12.1 Each听Party will follow their defined Business As Usual Customer/Client听complaints听procedures.听

13. Service design and delivery

13.1 It is understood by each Party that the design of the Services will evolve. Each Party agrees to inform the other as soon as reasonably practicable of any changes with its own legislation relating to Carer Support and Carer鈥檚 Allowance that may impact on or require changes to the delivery of Carer Support and Carer鈥檚 Allowance or the Services.

13.2 Scottish Ministers will deliver Carer Support while seeking continuous improvement in delivery as part of BAU processes. Each Party will work to ensure cost-effective delivery; subject to the overarching financial arrangements as described in the 鈥楽cottish Devolution: Financial Arrangements for Formal Agreements鈥� as referenced in Section 4 (Derivation) of this Agreement.

14. Communications

14.1 Communications in relation to Carer Support will be as in the agreed document 鈥�DWP and SG Joint Communications Framework鈥� as referenced in Section 4 (Derivation) of this Agreement.

15. Financial arrangements听听

15.1 DWP will recharge Scottish Ministers agreed costs associated with the delivery of the Services. The agreed financial arrangements and costs are contained in the 鈥楽cottish Devolution: Financial Arrangements for Formal Agreements鈥� as referenced in Section 4 (Derivation) of this Agreement.

16.听Audit arrangements

16.1 DWP and听Scottish听Ministers听will abide by the principles of audit and accountability as听set out in the document听鈥楽cottish Devolution: A听Framework听for Audit听and Accountability鈥櫶齛s referenced in Section 4听 (Derivation) of this听Agreement.听

16.2 DWP and听Scottish听Ministers听remain听subject to their听overall听existing accountabilities to, respectively,听the听UK听and Scottish Parliaments, and听 their associated audit bodies.听听

16.3 听DWP听and Scottish Ministers will abide by the principles in 鈥楾he Agreement between the Scottish Government and the United Kingdom Government on the Scottish Government fiscal framework鈥� as听 referenced in Section 4 (Derivation) of this Agreement: Paragraph听29听which听states听that 鈥楢ll costs incurred by the UK Government听where听the听Scottish Government is expected to meet the cost will be subject to Audit鈥�.听听听听听听听听

17.听Data processing听听

17.1 Further details of the data controller, and roles and responsibilities of Scottish Ministers and DWP in relation to the sharing of personal data, are set out in the associated Data Sharing Agreement.

18.听Freedom of information requests, Parliamentary questions, ministerial correspondence and 鈥楾reat Official鈥� correspondence

18.1 Each听Party is to follow existing processes and obligations for听requests to听that听Party and having regard to the听鈥�MoU on Devolution鈥櫶齛s well as the听鈥楥oncordat between听the听Department for Work and Pensions听and听the Scottish听Government鈥櫶齛s referenced in Section 4 (Derivation) of this Agreement.听听

18.2 Each听Party听will听assist听and cooperate with each other where听appropriate to听enable each to meet its obligations.听

18.3 This agreement does not supersede any legal obligations under the Freedom of Information Act 2000 (FoIA) and the Freedom of Information (Scotland) Act 2002 (FoI(S)A).听听

SG FOI(S)A contact	DWP FOI Contact
FoI@socialsecurity.gov.scot	Freedom-of-information-request@dwp.gov.uk

19.听Data subject requests

19.1听 When听either Party receives a right of access request from a data subject requesting copies of data shared by the other Party, they will for any relevant information they hold as an independent data controller and in line with Article 15 of the UK GDPR and ICO鈥檚 UK GDPR听guidance on听the right of access:听

• confirm that they are processing any such personal data听

• provide a copy of the personal data held; and provide other supplementary information as听appropriate听

19.2 In addition, if听it appears the data subject听is requesting information held by the other Party, they will also听at听the same time return the request to the听 sender with details of the correct address (of the other Party) as soon as reasonably听practicable听and within regulatory deadlines.鈥疶he request itself must not be听forwarded.听

19.3 Details on how to make an access request to DWP can be found in the DWP Information Charter - The DWP Personal Information Charter can be found at this link -鈥�DWP Personal Information Charter听

19.4 Details on how to make an access request to Scottish Ministers can be found in the Social Security Scotland Privacy Notice.鈥疶he Social Security Scotland Privacy Notice can be found at this link -听听听听听

19.5 Details听of the specific data being shared can be found in the associated Data Sharing Agreement.听

Address details for each Party are as follows:听听

Email: dataprotectionofficer@socialsecurity.gov.scot

Email: 听[Redacted]

20.听Business continuity 听

20.1 If听DWP or听Social Security Scotland听business continuity plans are invoked which affect听the Services, the听Party invoking their business continuity plan will听advise听the other听Party of the issue, impact and resulting action as soon as reasonably practicable. Individual听continuity plans are in place in DWP and听Social Security Scotland听and communication points of contact are in place in respective business continuity teams.听听

21.听Technical capabilities听听

21.1 Each听Party will, as soon as reasonably practicable, inform the other听Party of any proposed changes to its IT environment that would听impact听on the delivery of听Carer Support. Each听Party will thereafter cooperate with the other to minimise the impact such changes will have on delivery of听Carer Support听[Redacted].

22.听Signatories听

Signed:听[Redacted]听

Print Name:听 ALLY MACPHAIL听听

Date:听 02/03/2026听

A duly authorised officer for and on behalf of the Scottish Ministers听

Signed:听听[Redacted]听

Print Name:听 MARTIN BROWN听听

Date:听 04/03/2026听听

A duly authorised officer for and on behalf of the Secretary of State for the Department for Work and Pensions听

Signed:听[Redacted]听

Print Name:听 HELGA SWIDENBANK听听

Date: 02/03/2026听听听

A duly authorised officer for and on behalf of the Secretary of State for the Department for Work and Pensions听

Signed:听[Redacted]听

Print Name:听 MARGARITA MORRISON听听

Date:听 04/03/2026听

A duly authorised officer for and on behalf of the Secretary of State for the Department for Work and Pensions听

Signed:听听[Redacted] 听

Print Name:听 VIKKI KNIGHT听听听

Date:听 03/03/2026听

A duly authorised officer for and on behalf of the Secretary of State for the Department for Work and Pensions

Annex 1听-听Carer听Support听and Components Eligibility conditions听听

Carer Support Payment began replacing Carer鈥檚 Allowance in Scotland from November 2023. It will be replaced from 15 March 2026 with Carer Support, one benefit with three components 鈥� Carer Support Payment, Scottish Carer Supplement and Carer Additional Person Payment. Entitlement to Carer Support is based on the provision of care to someone to whom a qualifying disability benefit is normally payable. These qualifying disability benefits are:听听

• Child Disability Payment/Disability Living Allowance for children听- either middle or highest rate听care听component听

• Adult Disability Payment/Personal Independence Payment听- either standard or enhanced rate听daily living听component听听

• Industrial Injuries Disablement Benefit Constant Attendance Allowance听at or above normal maximum rate with Industrial Injuries Disablement Benefit听听听听

• Scottish Adult听Disability Living Allowance/Disability Living Allowance听- highest or middle rate care鈥痗omponent听听

• Pension Age Disability Payment/Attendance Allowance听听

• Armed Forces Independence Payment 鈥�听

• Constant Attendance Allowance at or above the basic (full day) rate with War Disablement Pension听

• An equivalent qualifying benefit from the European Economic Area (EEA) or Switzerland鈥�听

To be entitled to Carer Additional Person Payment an individual must be for each award week:鈥� 鈥�听听听听听听听听听

• paid Carer Support Payment听

• providing care for an听additional听cared for person (this is a different person to the Carer Support Payment cared for person) for at least 20 hours weekly and the cared for person must be receiving a qualifying disability benefit听

• care must not be providing by virtue of a contract or as voluntary work but can be carried out concurrently to that of care provided for the purposes of another carer鈥檚 award of Carer Support Payment or Young Carer Grant

• a carer can be entitled to Carer Additional Person Payment for more than one听additional听cared for person, but there can only be one Carer Additional Person Payment award听for听each听听cared听for person 鈥�鈥�听听

For Scottish Carer Supplement there is only one eligibility criteria:听

• an individual is entitled to Scottish Carer Supplement for each award week in which Carer Support Payment is payable to the individual听

Annex 2 - Late notification to DWP of a change in residency to England/Wales [Redacted]

Annex听3听-听CA claim pack sent to DWP in error [Redacted]听

Annex听4听-听CSP Claim Pack sent to DWP [Redacted]听

Annex听5听-听CA Claim form sent to Social Security Scotland听[Redacted]听

Annex听6听-听Preventing Duplicate Claims CSP and CA听[Redacted]听

Annex听7听-听UC Element听-听(same cared for Person)听听听[Redacted]听

Annex 8 -听Existing CS Client.听[Redacted]听

Annex听9听-听GUID听[Redacted]听

Annex听10听-听Qualifying benefits Claim for CSP - AFIP in payment听[Redacted]听

Annex 10(a) -听AFIP claimed by Cared for Person听 Claim to CAPP听[Redacted]听

Annex听11听- AFIP claimed by Cared听for听Person听-听CSP in payment听[Redacted]听

Annex听12听- Qualifying benefits Claim to CSP - AFIP ceases听听[Redacted]听

Annex听13听- Qualifying Benefits Claim to CS听-听IIDB听CAA听[Redacted]听

Annex 13(a)听-听Qualifying Benefits Claim to CS/CAPP听-听听IIDB听CAA听[Redacted]听

Annex听14听-听听Income Related ESA/JSA [Redacted]

Annex听14(a)听-听Income Related ESA/JSA [Redacted]

Annex听15听-听Unemployability Supplement [Redacted]

Annex听16听-听Industrial Death Benefit [Redacted]

Annex听16(a) -听Industrial Death Benefit [Redacted]

Annex听17听-听Pension Credit听[Redacted]听

Annex听17(a) - Pension Credit听[Redacted]听

Annex听18听-听Maternity Allowance [Redacted]

Annex听18(a)听-听Maternity Allowance [Redacted]听

Annex听19听-听State Pension听[Redacted]听

Annex听19(a)听-听State Pension听[Redacted]听

Annex听19(b)听-听State Pension听[Redacted]听

Annex听20听-听Widowed Parent鈥檚 Allowance [Redacted]

Annex听20(a)听- Widowed Parent鈥檚 Allowance [Redacted]

Annex听20(b)听-听Widowed Parent鈥檚 Allowance [Redacted]

Annex听21听-听New Style ESA/JSA听[Redacted]听

Annex听21(a)听- Passporting Benefits - Income Related ESA/JSA听听[Redacted]

Annex听22听-听Process for a new Appointee [Redacted]

Annex听22(a)听-听Process for a new Appointee [Redacted]

Annex听22(b)听-听Notification of a change of Appointee听[Redacted]听

Annex 22(c)听-听Notification of a change of Appointee听[Redacted]听

Annex听23听-听KCIS/UA听[Redacted]听

Annex听23(a)听-听KCIS/UA听[Redacted]听

Annex听24听-听Uprating Queries CSP to DWP Overlapping Benefits听[Redacted]听

Annex听24(a)听-听听Uprating Queries DWP Income Related Benefits to Carer Support [Redacted]

Annex听24(b) - Social Security Scotland to DWP Pension听Credit听听[Redacted]

Annex听25听-听Glossary of Terms听听

The听Glossary听defines various words, abbreviations and phrases which have specific meanings in the context of this Agreement. Unless otherwise provided or the context otherwise requires, the following expressions have the meanings set out below.听

Term	Definition
AFIP	Armed Forces Independence Payment
CA	Carer鈥檚 Allowance (delivered by DWP)
CAA	Constant Attendance Allowance
CAPP	Carer Additional Person Payment
Commencement Date of听Carer Support	The date in 2026听on which听Scottish Ministers began delivery of Carer Support
DWP	Department for Work and Pensions
FOI(A)	Freedom of Information Act 2000
FOI(S)A	Freedom of Information (Scotland) Act 2002
GUID	Global Unique Identifier
IIDB	Industrial Injuries听Disablement听Benefit
KCIS	Keeping Customer Interactions Safe
Resident in Scotland	Ordinarily resident in Scotland or either in the EEA or Switzerland with a genuine and sufficient link to Scotland.
Income Related Benefits	Income Support,听income based听Jobseeker鈥檚听Allowance, income related Employment and Support Allowance and Pension Credit
Run On	Narrative to explain what it means at Para 2.2
Public and Privilege holiday	All public and privilege dates in England and Scotland including regional specific dates in Social Security Scotland Agency.
SCS	Scottish Carer Supplement
Service Delivery Standards	The service delivery standards to be met by DWP for the delivery of the Services as set out at Para 8.
Services	Has the meaning set out in Para 2.1
SG	Scottish Government
SM/SSWP Single MoU	Memorandum of Understanding between Scottish Ministers and the听Secretary of State听for Work and Pensions dated January 2023听as amended.
SLA	Service Level Agreement
SM	Scottish Ministers
SPoC	Single Point of Contact
Term	Has the meaning set out in Para 3.1
UA	Unacceptable Actions
UK GDPR	UK General Data Protection Regulations