Guidance
Digital Check & Send (tablet) service: caseworker guidance
This guidance tells HM Passport Office operational staff about the Post Office Digital Check & Send (tablet) service.
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Details
This guidance tells HM Passport Office staff how customers can apply for a passport online using the Post Office鈥檚 Digital Check & Send (tablet) service.
The guidance explains:
- who can use the service
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the application process for customers that:
- need to provide a digital referee
- do not need to provide a digital referee
- how the Post Office will send us documents
Updates to this page
Published 5 August 2025
Last updated 5 May 2026
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This guidance has been updated to tell examiners to contact the Customer Service Management team (CSMT) when the post office has sent the customers documents.
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First published.