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Guidance

Annex F: complaints handling process feedback form (accessible version)

Updated 3 July 2026

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This publication is available at /government/publications/handling-complaints-in-immigration-removal-centres/annex-f-complaints-handling-process-feedback-form-accessible-version

April 2026

We are seeking your feedback on the process undertaken in relation to the handling of your complaint, independent of the decision made. As outlined in the Final Response letter, if you are dissatisfied with the outcome of your complaint, a route of escalation (IEC or PPO) is provided. Please do not use this form to attempt to reopen an existing complaint or raise a new one.

By listening to your feedback, we strive to improve the complaints process. Providing such feedback will not affect your treatment whilst in detention or impact any decision relating to your immigration status.

Section A – Your Details (Providing your details is completely voluntary)

  1. Your name (you can leave this blank if you prefer)

  2. Home Office or CEPR reference

  3. Complaint reference (IEDET/LR Number)

  4. Location where complaint happened

    If we need to follow up on your feedback, please provide a current email address, albeit this is not mandatory. It will help us, especially if you are leaving the detention estate and we need to contact you with updates.

  5. Email address:

Section B - Please mark Yes or No:

Communication

  • The complaints process was explained to me during Induction
  • My complaint was acknowledged and I was given a confirmation letter
  • I was spoken to by staff as part of the investigation
  • All communications were clear and helpful
  • I was advised I could request a translation of my complaint to help my understanding
  • The outcome of my complaint was clearly explained

Support

  • Empathy was shown for my concerns
  • Staff supported me at all stages of the complaints process
  • Emotional/wellbeing support was shown during and after the process

Process

  • My complaint was resolved within the time limit mentioned in the initial letter
  • All aspects of my complaint were addressed
  • I was satisfied with the outcome of my complaint
  • I am not considering escalating my complaint further

Section C – Overall experience

  • Good
  • Satisfactory
  • Poor

Please either leave this feedback form in one of the yellow ‘Immigration Enforcement’ boxes, hand to a member of staff or e-mail to

DetentionServicesComplaints@homeoffice.gov.uk

Thank you for giving your time to complete this questionnaire.

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