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Corporate report

Independent Examiner of Complaints Annual Report 2024 to 2025

Annual report of the Independent Examiner of Complaints.

From:
Office for the Independent Examiner of Complaints
Published
13 November 2025

Documents

Annual Report 1 April 2024 to 31 March 2025 (accessible)

HTML

PDF, 2.1 MB, 39 pages

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Details

Annual report from the Independent Examiner of Complaints (IEC) on:

  • the general approach to administering the complaints accepted for examination
  • the volume of referrals
  • case examples and opportunities for service improvement

Updates to this page

Published 13 November 2025

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