Perceptions of the Department for Work and Pensions: wave 3 (October to November 2025)
Quantitative research with the general public and the Department for Work and Pensions鈥� customers (fieldwork October to November 2025)
Documents
Details
厂耻尘尘补谤测听
The report presents findings from the听third听wave of a survey on public and customer听perceptions听of听the Department for Work and Pensions (DWP).听
Research background听
This research was听commissioned to understand how the public and DWP customers view the department and its services.听
The survey covers:听
-
use and听awareness of DWP brands听and benefits听
-
knowledge of what DWP听诲辞别蝉听
-
views听about how DWP delivers its services听听
-
trust in DWP听
-
accessing services听
-
support for specific groups听
-
satisfaction with JCP offices听
-
knowledge of Personal Independence Payment eligibility听
-
balancing payment accuracy with asking for more personal data听听听
Contribution to the evidence base听
This report adds to DWP鈥檚 evidence on public听perceptions听and customer experience.听
It builds on the first听and second听wave of the听Perceptions of DWP听survey.听
The findings help听DWP听track changes听in sentiment towards the听department.听
Research value听
DWP听uses听these findings to improve听how the organisation听communicates听and delivers听services.听
Other government听departments, policymakers, and researchers can use the findings to inform their work on social welfare and public services.