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Guidance

PFI Contract Management Intelligent Client Function (ICF)

A practical guide to developing and operating your intelligent client function for PFI contract management

Documents

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email digital.communications@hmtreasury.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email digital.communications@hmtreasury.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email digital.communications@hmtreasury.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email digital.communications@hmtreasury.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Purpose of this guidance:

  1. Explain what the intelligent client function (ICF) is and why it matters
  2. Provide a structured approach to designing, sourcing and operating your ICF
  3. Help you assess current capability and plan for future needs, including resilience and scalability
  4. Introduce practical toolkits to support context mapping, capability diagnostics and resource planning.

Updates to this page

Published 26 March 2026

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