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Official Statistics

Tenant Satisfaction Measures 2024/25

This report sets out analysis of 2024/25 Tenant Satisfaction Measures (TSM) results for large registered landlords with 1,000 or more homes.

From:
Regulator of Social Housing
Published
4 November 2025

Applies to England

Documents

Tenant Satisfaction Measures 2024/25: Headline Report

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PDF, 698 KB, 47 pages

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Data quality and methodology

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PDF, 272 KB, 15 pages

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MS Excel Spreadsheet, 713 KB

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ZIP, 202 KB

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Tenant Satisfaction Measures pre-release access list (2025)

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Details

TSMs are intended to be a tool to allow tenants to scrutinise their landlord’s performance, give insights to landlords on where they might look to improve their services, and provide a source of intelligence to the regulator on how far landlords are meeting the outcomes of the consumer standards.

Almost half a million tenant perception surveys were completed by landlords in order to generate TSMs. This represents a rich and important source of feedback from tenants to their landlords.

Updates to this page

Published 4 November 2025

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