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The National Carnet Unit (NCU)ÌýareÌýHMRC’s specialist unit for ATA Carnet queries.ÌýYou should contact NCUÌý¾±´Ú:ÌýÌý

• your Carnet has not been stamped onÌýre‑importÌý
• you need a Certificate of LocationÌý
• you have a substitute or replacement Carnet that needs validatingÌý

You can contact NCU ²ú²â:Ìý

• ±ð³¾²¹¾±±ô:Ìýatacarnetunit@hmrc.gov.ukÌý
• telephone: 0300 322 7064Ìý
• post:

TheÌýUKÌýNational ATA Carnet Organisation (UKNATACO)Ìýmanages the ATA system in theÌýUKÌýand guarantees carnets issued byÌýUKÌýchambers. You can contact them ²ú²â:ÌýÌý

• ±ð³¾²¹¾±±ô:Ìýqueries@uknataco.co.ukÌý
• telephone: +44 (0)20 7203 1714Ìý
• post:

TheÌýLondon Chamber of Commerce and Industry (LCCI)Ìýis theÌýUK’s main issuing chamber and provider of ATA carnet support. You can contact LCCI ²ú²â:Ìý

• ±ð³¾²¹¾±±ô:ÌýÌý
  • general enquires:Ìýlc@londonchamber.co.ukÌý
  • ATA Carnet helpline:Ìýecarnet@londonchamber.co.ukÌýÌý
• telephone:ÌýÌý+44 (0)20 7248 4444ÌýÌý
• post:

HMRC has helplinesÌýfor wider customs questions.ÌýÌý

You can contact theÌýImports and exports general enquiriesÌýhelpline ²ú²â:ÌýÌý

• telephone: 0300 322 9434Ìý
• textphone: 0300 200 3719Ìý

You can contact the Customs and International Trade HelplineÌý²ú²â:Ìý

• telephone:Ìý0300 200 3700Ìý

Opening times for general enquiries are Monday  to  Friday, 8am to  6pm. Urgent queries relating to goods held at theÌýUKÌýborder are answered 24 hours a day, 7 days a week.