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Guidance

Get help with animal and plant health

Find contact forms, telephone numbers and email addresses for the Animal and Plant Health Agency (APHA).

From:
Animal and Plant Health Agency
Published
4 May 2022
Last updated
13 May 2026 — See all updates

Applies to England, Scotland and Wales

Report a notifiable disease听

You can report a听notifiable disease听24 hours a day, 7 days a week.听

贰苍驳濒补苍诲听

Telephone: 03000 200 301听

奥补濒别蝉听

Telephone:听03003 038 268听

厂肠辞迟濒补苍诲听

Telephone:听03000 600 704听

Report a听welfare concern about a farm animal听

贰苍驳濒补苍诲听

For urgent concerns about the welfare of a farm animal, telephone: 03000 200 301听

If听it鈥檚听not urgent, 鈥齯sing the online form.听

奥补濒别蝉听

For urgent concerns, telephone:听03003 038 268听

贰尘补颈濒:听APHA.CymruWales@apha.gov.uk听

厂肠辞迟濒补苍诲听

For urgent concerns, telephone:听03000 600 704听听听听听听听听听

Email: APHA.Scotland@apha.gov.uk

Get help with animal health, including diseases听

贰苍驳濒补苍诲听

听using the online form.听

Telephone: 03000 200 301听听

奥补濒别蝉听

贰尘补颈濒:听APHA.CymruWales@apha.gov.uk听

Telephone: 03003 038 268听

厂肠辞迟濒补苍诲听

Email: APHA.Scotland@apha.gov.uk

Telephone:听03000听600 704听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听听

Bovine TB鈥�

贰苍驳濒补苍诲听

贰尘补颈濒:鈥�TB.Advice@apha.gov.uk鈥�

Telephone: 03000 200 301

奥补濒别蝉听

贰尘补颈濒:听APHA.CymruWales@apha.gov.uk听

Telephone: 03003 038 268听

厂肠辞迟濒补苍诲听

听Email: APHA.Scotland@apha.gov.uk听听听听听听

Telephone:听03000 600 704听

Welfare in transport鈥�

贰尘补颈濒:鈥�WIT@apha.gov.uk鈥�

听Bee health鈥�

贰尘补颈濒:鈥�nbu@apha.gov.uk鈥��

Telephone: 03003 030 094鈥�

鈥痮n the鈥疦ational Bee Unit website鈥�

听Breeding and feed听controls鈥齛nd听poultry health scheme听

Get help with:听

Importing and exporting animals, animal听products听and byproducts听

听Imports鈥�

Get help with:听

听Exports鈥�

贰尘补颈濒鈥�exports@apha.gov.uk鈥痶o get help with:听

  • pet animals
  • cattle, pigs,听sheep听and goats
  • horses and ponies
  • poultry and hatching eggs, birds, zoo,听circus听and all other live animals
  • meat, dairy, fish, fishery, pet food, hides and skins, wool, pharmaceutical and other animal products听

To get help with semen, ova and embryos, 别尘补颈濒:鈥�farmandgermcarlisle@apha.gov.uk听

Animal registration and licences鈥�

听Livestock听and poultry registration in 贰苍驳濒补苍诲听

贰尘补颈濒:鈥�customer.registration@apha.gov.uk听

听Livestock registration in Scotland and Wales (except poultry)听

听奥补濒别蝉听

贰尘补颈濒:听APHA.CymruWales@apha.gov.uk听

Telephone: 03003 038 268听

听厂肠辞迟濒补苍诲听

Email: APHA.Scotland@apha.gov.uk

Telephone:听03000 600 704听

听Non-TB animal movement licensing听听

听贰苍驳濒补苍诲听听

Get help with non-TB animal movement licensing, including bird and animal gatherings:鈥�CSCOneHealthAGO@apha.gov.uk听

听奥补濒别蝉听

Telephone: 03003 038 268听

贰尘补颈濒:听APHA.CymruWales@apha.gov.uk听

听厂肠辞迟濒补苍诲听

Email: APHA.Scotland@apha.gov.uk

Telephone:听03000 600 704听

Other registration and licences听

Get help with:听

Pet travel鈥�

Check what you need to do before you鈥�travel abroad with your pet dog, cat or鈥痜erret.鈥�

Contact us using the online form if you have a question about:听

  • 鈥�

Telephone: 03000 200 301

Monday to Friday, 8.30am to 5pm鈥�

Invasive non-native species including sightings and breaches of legislation鈥�

贰尘补颈濒:鈥�NNSI@apha.gov.uk鈥�

Get help with plants and seeds听

听England and 奥补濒别蝉听

Telephone: 03001 000 313

Monday to Friday, 9am to 5pm (7am to 8pm for urgent exports)听

听厂肠辞迟濒补苍诲听

听

听Report disease or invasive non-native species鈥�

You can鈥�痷sing听the Tree Alert service.鈥�

To ask a question about a pest or disease, 别尘补颈濒:鈥�planthealth.info@apha.gov.uk鈥��

Check what to include when reporting suspected plant pests or鈥痙isease.鈥�

听Apply,听register听or get approval for something鈥�

Get help with:鈥�

听Imports鈥�

贰尘补颈濒:鈥�phsi-importers@apha.gov.uk鈥�

听Exports鈥��

Get help with:听

Endangered plant and animal species (CITES)鈥�

Get help with endangered plant and animal species (CITES):听

Get technical help using IPAFFS, Plant Health Export Service and EHC Online鈥�

For help using IPAFFS (Import of products, animals,听food听and feed system), the PHES (Plant Health Export Service) or EHCO (Export Health Certificates Online):听

Report fraud and non-compliance鈥�

听Report fraud and corruption鈥�

You must鈥�send a report to鈥疉PHA鈥痠f you know or suspect that someone has committed fraud,听bribery听or corruption in relation to the safeguarding of animal and plant health.鈥�

听Report non-compliance鈥�

You can also report someone for not听complying with听the rules for animal welfare and plant and bee controls by using the鈥�.鈥�

For any other matters听regarding听non-compliance, email鈥�: intelunit@apha.gov.uk.鈥�

Other APHA services鈥�

听Vets鈥�

Find out how to鈥�contact APHA if you鈥檙e a鈥痸et.鈥��

听APHA Scientific鈥�

Commercial products and services are offered by鈥�.鈥�

贰尘补颈濒:鈥�aphascientific@apha.gov.uk鈥�

听Disinfectant approvals鈥�

贰尘补颈濒:鈥�disinfectant@apha.gov.uk鈥�

听GM inspections鈥�

Get help with investigations and inspections into genetically modified releases into the environment, including seeds, fish and animals but excluding food:听

听Call charges鈥�

Find out about call鈥痗harges鈥�

颁辞尘辫濒补颈苍迟蝉鈥�

听贰苍驳濒补苍诲听

鈥痷sing the online form.听

听奥补濒别蝉听

Telephone: 03003 038 268

贰尘补颈濒:听APHA.CymruWales@apha.gov.uk听

听厂肠辞迟濒补苍诲听

Telephone: 03000听600 704

Email: APHA.Scotland@apha.gov.uk

Updates to this page

Published 4 May 2022
Last updated 13 May 2026 show all updates

  1. Added telephone number for Bovine TB in England.

  2. The email address customeradvice@apha.gov.uk is no longer in use. Links to the contact forms for getting help with animal health and reporting non-urgent farm animal welfare concerns in England have been added.

  3. The email address to get help with exporting animals or animal products has been updated.

  4. There's a new way to contact us about travelling with a pet abroad, or bringing a pet to Great Britain. Links to contact forms have been added.

  5. Added guidance on how to report farm animal welfare concerns in England.

  6. Added a link to the 'APHA Intelligence Report Form' to the 'Report non-compliance' section. This form is used to report non-compliance with the rules for animal welfare and plant and bee controls.

  7. Updated the contact information for disinfectant approvals.

  8. Added links to guidance about reporting fraud and corruption and how to contact APHA if you're a vet.

  9. Updated the Pet Travel helpline number to 03000 200 301.

  10. Updated the phone number for ferret and other mustelinae registration.

  11. Contact details for livestock registration updated to include poultry and captive birds. Previous contact details for poultry registration removed as they are now out of date.

  12. Updated information on reporting a plant pest or disease. Removed references to the PEACH and eDomero systems, which have been replaced by the import of products, animals, food and feed system (IPAFFS) and Plant Health Export Service (PHES) respectively.

  13. Updated the email address for contacting the Compulsory Scrapie Flocks Scheme.

  14. Added a link to Veterinary Delivery Partner contact details on the TB Hub website.

  15. Added a section about registration queries for the Northern Ireland Retail Movement Scheme (NIRMS).

  16. Updated the email address for contacting the Plant Variety and Seeds team.

  17. Added contact information for 'Authorisations for plant pests, pathogens, plants, and soil'.

  18. Egg marketing contact details for Wales have changed. Telephone 03000 200 301 or email CSCOneHealthEggMarketing@apha.gov.uk

  19. Added translation

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