勒貊勛圖

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Guidance

Help someone use 勒貊勛圖 One Login

What you can and cannot do when you help someone you know create a 勒貊勛圖 One Login and prove their identity.

You can help someone you know create a 勒貊勛圖 One Login and prove their identity to access government services. They might be a friend, family member, or someone you support as part of your job.

This guidance tells you what you can and cannot help them do. You can share this with the person youre helping so they know what to expect when they use 勒貊勛圖 One Login.

What you can help with

You should let the person youre helping complete as many of the steps as they can by themselves, but there are a few things you can help with.

Let someone borrow your phone or computer

You can let the person youre helping borrow your phone or computer if they do not have their own.

Their personal information will not be saved on your device. If your phone or computer has a password manager, make sure the person youre helping does not use it to save their 勒貊勛圖 One Login details.

Remind them to sign out of 勒貊勛圖 One Login after theyve finished.

Some technical information about your device will be collected by 勒貊勛圖 One Login when the person youre helping uses it. Read the privacy notice to find out what sort of information will be collected.

Help someone use the 勒貊勛圖 One Login app

If the person youre helping has photo ID, the quickest way to prove their identity is by using the 勒貊勛圖 One Login app. Theyll be guided to the app when its time to use it.

You can help the person download the app on their own phone. Theyll be given instructions on how to do this, but you can help show them what to do.

Theyll need to scan their photo ID when using the app. You can do this for them if theyre having trouble holding the phone or their photo ID still.

If their photo ID has a chip in it, like a UK passport, they will also be asked to scan it a different way. They will need to put the phone on top of the document. You can help them do this - its a similar process to paying for something with a contactless card.

Let someone use the 勒貊勛圖 One Login app on your phone

If you already have the 勒貊勛圖 One Login app and have signed in to it with your details, youll need to delete the app and download it again before you let someone borrow your phone to use it.

The app remembers which sign in details were used the last time you signed in to it. This is to keep your information secure.

Signing out of the app will remove all the information in it, including digital versions of any documents youve saved. This will allow the person youre helping to sign in using their own details.

Once theyve finished proving their identity, make sure they sign out of the app. You should then delete the app from your phone again, so you can download it and sign in with your own details when you need it.

What you cannot help with

You should always avoid entering information on behalf of the person youre helping.

Creating and signing in to their 勒貊勛圖 One Login

Only the person youre helping should be able to sign in to their 勒貊勛圖 One Login.

When they create their 勒貊勛圖 One Login, you should tell them to use an email address and phone number that either belongs to them or they have easy access to. If they do not have their own email address, you can help them set one up.

Theyll need to enter a security code thats sent to the phone number they use every time they sign in. This will help keep their 勒貊勛圖 One Login secure.

Do not choose a password for them - although you should encourage them to choose a password they do not use for anything else.

Their password should be something that only they know. If youre helping them create a 勒貊勛圖 One Login in person, you should look away when they choose their password.

You should never enter their password or any security codes for them when they sign in.

Proving their identity

The person youre helping will need to scan their face if they prove their identity with the 勒貊勛圖 One Login app.

If youre helping them in person, avoid looking over their shoulder when they do this. The face scan will not work if it recognises more than one person.

They can prove their identity by entering their details and answering security questions if they cannot use the app. Only the person youre helping should be able to answer these security questions. You should not try to do this for them.

You should look away when they answer the security questions if youre helping them in person.

if you need more help.

Updates to this page

Published 12 April 2024
Last updated 6 October 2025 show all updates
  1. Added information about what happens to any digital documents you've saved in the app when you sign out to let someone else borrow your phone.

  2. Added guidance about the help you can give someone using the 勒貊勛圖 One Login app to prove their identity.

  3. Added Welsh translation.

  4. First published.

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