How to make a data protection complaint to HM Land Registry
HM Land Registry values your privacy and complies with data protection laws. If you are dissatisfied with how we have handled your personal data, please tell us.
How to complain听
Complete our online data protection complaint form or if you prefer you can telephone or write to us.
By online complaint form听
When completing the鈥�痶ry to provide as much detail as you can to help us investigate your complaint.鈥� For example:听
-
an Information Rights reference听(if applicable)听
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a title听number听
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a property address or description听
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any HM Land Registry reference听
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any documents or evidence that relate to your complaint听
叠测听迟别濒别辫丑辞苍别听
Wherever possible our customer support experts will try to resolve your concerns over the phone but if we need to investigate further, we鈥檒l pass your complaint to the Information Rights team.听
Our telephone lines are open Monday to Friday,听from听8.00am to 4.30pm听(excluding bank holidays).听
English language: 0300 006 0411听 Welsh language: 0300 006 0422听
By post听
You can print our online data protection complaint form:
Or write to us about your complaint and send it by post to:
Information Rights Team听Trafalgar House
1 Bedford Park听
颁谤辞测诲辞苍听
CR0 2AQ听
United Kingdom听
叠测听别尘补颈濒听
dataprotection@landregistry.gov.uk听
What happens next
We aim to acknowledge your data protection complaint within 5 working days and respond within 20 working days. We will write to you if we are unable to meet this deadline. We will also contact you if we need evidence of your identity or more information relating to your complaint.
We may need to liaise with colleagues across the organisation to investigate your complaint.
If you have specific communication needs, let us know and we will make reasonable adjustments where possible.
The role of the Information Rights team听
The Information Rights team supports HM Land Registry with managing information in accordance with its responsibilities under information legislation. This includes:
路 the Freedom of Information Act 2000
路 the Environmental Information Regulations 2004
路 the United Kingdom General Data Protection Regulation (UK GDPR)
路 the Data Protection Act 2018
The Information Rights team is unable to respond to any general enquiries, complaints or requests relating to property applications.
Use the HM Land Registry contact form鈥� for general enquiries. If you are unhappy with our services, please tell us using our complaint form听.听
The听Information听Commissioner鈥檚 Office听
If you are dissatisfied with our response to your complaint, you can complain to the Information Commissioner鈥檚 Office (ICO). The ICO is the UK supervisory authority for data protection matters. Find out more on the 听.
The ICO鈥檚 address and phone number can be found below:听
The Information Commissioner鈥檚 Office听
Wycliffe House听
Water Lane听
Wilmslow听听
Cheshire听听
SK9 5AF听听
Telephone: 0303 123 1113听
You may also seek to enforce your rights by taking legal action, such as judicial remedy.
How we听will use your information听听
We will use the contact information you give us to update and respond to your complaint.听We may also use it to ask you for more information to help us resolve your complaint.鈥��
Your contact information,听complaints听and all correspondence linked to it will be stored in our customer complaints record system for听up to听7 years. 鈥��
Find out more by reading听our鈥�personal information charter.听
For information on how we听will handle your complaint, please read听our鈥�complaints procedure鈥�.