HM Land Registry portal: update a business unit account

Question

Accepted Answer

Manage business unit details and change address

Log in to the portal.

Select 鈥楢dministrative Services鈥�, then 鈥楳anage business unit鈥�.

This shows all the details relating to your business unit.
To change details about the unit, use the links on the right hand side. To change the address details, select 鈥楥hange address鈥�.

Change address

You can change a part of the address or the whole address by overwriting the details with new information. You must have at least one postal address and (if it鈥檚 in the UK) include a postcode.
Select 鈥楴ext鈥�.

Cascade details

If any user accounts or groups have the old business address, you can update their details.
Select 鈥楽ave鈥�.

Confirmation

This shows confirmation of the update.
If there are any groups or users who did not share the business unit address, they will appear in the 鈥楴on affected users鈥� section. If these user accounts need to be updated, this can be done individually.
Select 鈥楻eturn to business unit鈥�.

Note: this does not change the address HM Land Registry sends documents to when they cannot be despatched electronically.

These are sent to the postal or DX address associated with an authorised user鈥檚 variable Direct Debit (VDD) key number or any alternative despatch address they have created.

You must inform us if the VDD account address changes to ensure that items despatched by post or DX are sent to the correct address.

Send an email including the necessary details including the聽VDD聽account key number to customersupport@mail.landregistry.gov.uk.

Change contact details and confirmation

Select 鈥楥hange contact details鈥� to make amendments. Select 鈥楽ave鈥� when all your changes are made.

You鈥檒l see a confirmation message when the changes have been successfully made.

Change 鈥楧ocument preferences鈥橽u003c/h2>

Select 鈥楢dministrative Services鈥�, then 鈥楳anage business unit鈥�. This shows all the details relating to your business unit.

To amend 鈥楧ocument preferences鈥�, use the links on the right hand side, select 鈥楥hange Document preferences鈥�.

change document preferences 1

You can amend your preferences to change how you receive the Register Completion Sheet (RCS) and Official Copies of the register.

Select 鈥楶revious鈥� to return.

document preferences 2

You鈥檒l see a confirmation message when the changes have been successfully made.

Logout

When you have completed your tasks, exit the system securely by selecting 鈥楲ogout鈥� at the top of the screen.

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