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To use this service you鈥檒l need:

• details of what happened and when
• any reference numbers or case IDs (if you have them)
• your contact details

We treat all complaints seriously and handle your information securely.

Apply online

What happens next

Once you鈥檝e sent your complaint, we鈥檒l:

• confirm we鈥檝e received it
• review the information you鈥檝e provided
• contact you if we need more details

We鈥檒l acknowledge receipt of your complaint within 30 days of receiving it.

Other ways to make a complaint

You can also email聽our Information Rights Team at聽irt@rpa.gov.uk or write to:聽

Or you can email聽the RPA鈥檚 Data Protection Lead (DPL) at聽RPA.DPAQueries@rpa.gov.uk聽or write to:

Or you can email聽Defra鈥檚 Data Protection Officer (DPO) at DefraGroupDataProtectionOfficer@defra.gov.uk聽or write to:

Complaints about our handling of data protection complaints

The Information Commissioner鈥檚 Office (ICO) prefers complaints to be directed to the organisation and its聽DPO聽in the first instance. If you are unhappy with the outcome following contact with聽the RPA鈥檚听DPL听辞谤听Defra鈥檚听DPO, you can email聽casework@ico.org.uk聽or write to:

Any complaint to聽the RPA,听Defra听辞谤听ICO聽is without prejudice to your right to seek redress through the courts. Full details are on the聽.

Get help

If you need help using this service, email irt@rpa.gov.uk