Rent Repayment Orders offences: guidance for tenants
This guidance for tenants lists the offences a landlord can commit and how you can prove the offence was committed when applying for a Rent Repayment Order.
Applies to England
This guidance outlines the offences a landlord might commit which allow tenants and councils to seek a Rent Repayment Order (RRO) against them. It aims to help tenants:
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understand what theRRO offences are
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find out whethertheirlandlordhas committedan offence
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prove thattheirlandlordhas committedan offence
This guidance should be read alongside the Rent Repayment Orders guidance for tenants.
This guidance is primarily intended for tenants in the private rented sector, but local councils may alsofind it helpfulwhen applying for RROs.
This guidance is not legaladvice.You canfindlegal advice, orcontact or .You can also get advice from other organisations listed in the Rent Repayment Order: guidance fortenants.
First-tier Tribunal
TheProperty Chamber of theFirst-tier Tribunal(FTT)is a type of court that deals with property-related issues and disputes. It is where your RRO case will be considered and eventually heard. It is designed to be less formal than regular courts andmore easilyaccessible to the public.FTTcases are usually heard by a judgeand one or two laypersons.
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All evidenceyou haveof the offence youbelieveyour landlord has committedshould be included inyour applicantbundle.An applicantbundle is a collection of documents compiled into onesingle documentthat youwill need to send to the FTT ڳٱܲٳپԲdzܰRRO application, as and when directed by the FTT.Your applicantbundle needs to include all the evidence you want to present to the FTT at the hearing. The FTT may refuse to consider any evidence that is not inyour applicantbundle.
Find out how to create an applicant bundle in theguidance for tenants seekingRROs.
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When you send your RRO application, you will be asked to name a ‘respondent’.The respondent is the person you are applying for an RRO against and who youallegehas committed an offence. The respondent can be:
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a landlord, which may be an immediate landlord, superior landlord or company landlord
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adirector,managerorother seniorofficer of a companylandlord
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a licensor
For an explanation ofthese terms, see theRRO guidance fortenants.
You need evidence in your bundle to show that the respondent meets the landlord definition.Evidence can include:
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witness statements from tenants confirming that the respondentmeets the landlord definition
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bank statements showing you paid rent to the respondent(if you paid rent directly to the respondent)
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land registry entry showing the respondent as the ownerof the property, if applicable
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tenancy agreement which lists the respondent’s name as the landlord
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communications which show or suggest the respondent has a financial interest in or connection to the property
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if your landlord is a company, evidence that the respondent is a director,manageror senior officer of that company, which you can find by searchingCompanies House
The offences
You can apply for an RRO if youthink youcan proveyour landlord has committed one of the offencesin this list.
| Offence Description | Legislation Reference |
|---|---|
| 1. Offences in relation to unlicensed HMOs | section 72(1) of the Housing Act 2004 |
| 2. Offences in relation to unlicensed houses | section 95(1) of the Housing Act 2004 |
| 3. Failure tocomply withan Improvement Notice | section 30(1) of the Housing Act 2004 |
| 4. Failure tocomply witha Prohibition Order | section 32(1) of the Housing Act 2004 |
| 5. Illegal eviction and harassment of occupiers | sections 1(2), (3) or (3A) of the Protection from Eviction Act 1977 |
| 6. Violence for securing entry | section 6(1) of the Criminal Law Act 1977 |
| 7. Breach of a Banning Order | section 21 of the Housing and Planning Act 2016 |
| 8. Knowingly or recklessly misusing a possession ground | section 16J(1) of the Housing Act 1988 |
| 9. Letting or marketing of a property within twelve months of using the “moving in” or “selling” ground of eviction | section 16J(2) of the Housing Act 1988 |
| 10. Continuous breach of certain tenancy reform requirements | section 16J(3) of the Housing Act 1988 |
Unlicensed HMO or house
Licensing schemes exist to make sure privately rentedhomesmeet certain safetyandmanagement standards. Landlordsare responsible formaking sure their property is licensed correctly. If a property is not licensed when it should be, the landlord islikelycommittingan offence.
Types of licensing schemes
Two of the three types of licensing schemes relate to houses of multiple occupation (HMOs). An HMO is a rental property where at least three people from different households live together and sharecommon areaslike kitchens or bathrooms.
Mandatory HMOlicensing
Mandatory HMO licensing applies to all properties in England occupied by five or more people from two or more households.Other, less commontypes of HMOs – includingconverted buildingsandconvertedhouses–also fall under Mandatory HMOlicensing requirements.
Additional HMOlicensing
Where an additional HMO licensing scheme is in place, houses with three or four people from two or more households must be licensed.Additionallicensing schemes are brought in by local councils and last forup tofive years. They do not exist in every council area. Schemes sometimes only cover part of the council area and sometimes the whole area.
Selectivelicensing
Where a selective licensingscheme is in place,all privately rented houses in a certain area must be licensed. Selective licensing schemes are brought in by local councils and last forup tofive years. They do not exist in every council area. Schemes sometimes only cover part of the council area and sometimes the whole area.
Findingout if your landlordhas committeda licensing offence
If youthink yourlandlord needs a licence for yourhome, you can check whether they have one by following these steps:
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Type the name of your council followed by ‘landlord licensing scheme’ into Google or another search engine. This should bring up links to your council’s website with details of any licensing scheme they have in place.
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Type the name of your council followed by ‘landlord licensing register’ into Google or another search engine.Some councils have a public register of licensed properties and others do not. If your council has a public register,searchfor your address to see if yourpropertyis listed. If yourpropertyis not listed, this does not necessarily mean your landlord does nothavethe correct licence. It might just mean the register is not up to date.
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If you do not find your property on the register,email yourcouncil.In your email,give details of:
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your address
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the dates you lived at the property
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the number of people you shared the house withwho are from a different household (i.e., they arenotyour familyor partner)
Ask the council:
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whether your home is licensable
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if it is licensable,whetherit currentlyhasa licence under any of the licensing schemesoperatedin the council’s area
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whether an effective application for a licence has been duly madeor a Temporary Exemption Notice (TEN) has been given
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if there has been an effective licensing application or TEN, what the effective date of that application or TEN was
If your council confirmsall ofthe following:
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your home is licensable
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your landlordhas not applied for alicence orhad not applied for one for any of the time you lived there
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your landlordhas not been granted a TEN
thenyour landlordmayhave committed anoffence. Use the below information tohelpprove your landlord has committed an offence.
Provingan HMO licensing offence
To prove your landlordhas committedthe offence of failure to license an HMO,you first need toshowthat one of the following two conditions apply:
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you liveor livedin an HMOwith five or more people from two or more households, or
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your council hasor hadanadditionallicensing scheme in place which coveredyour postcodeat the time of the alleged offence(ifyou live inan HMO with three or four people from two or more households)
Then, you need to proveall ofthe following:
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yourhomemeets one of the HMO tests
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the person you are naming as the respondentmeets thelandlord definition
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yourhomeis unlicensed
A landlord is defined asanimmediate landlord, superior landlord or company landlord. They can also bea director,manageror asimilar officer of a company landlord. A landlord can also bea licensor.
Your council hasadditionalHMO licensing
If you live in an HMO of three or four peoplefrom two ormore households,youwill need to prove is that your council has anadditionalHMO licensing scheme in place which covers your postcode. To do this, you need to include the following inyour applicantbundle.
Acopy of theadditionallicensing scheme
Youcanfind thisdocumentby searchingfor the name of your council followed by ‘landlord licensing scheme’ using a search engine(like Google).This should bring up details of any licensing scheme in yourcouncilarea. Save the details of the scheme including the area, start and end datesand the document itself.This is the document you need to include in your applicant bundle.
Proof your home is or was covered by the scheme
You can check this by using thisand checking if it is in the same area as the area covered by the licensing scheme.Take a screenshot of your location on the map and include it in your applicant bundle.
Your homeis anHMO
You willalso need to prove yourhomeis an HMO.There aredifferent typesof HMOs.For a houseor buildingto be considered an HMO, it needs to meetone ofthe following tests:
StandardHMO test
A house is an HMO if all these conditions apply:
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it is shared by at least three people from two or more households
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it is their mainhomeand the property is only used for that purpose
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they pay rent
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they share facilities like bathrooms andkitchensor the accommodation is missing a basic facility such as a kitchen or bathroom
Self-contained flat test
The criteria to meet the self-contained flat test are the same as the standard test, but they apply to individual flats.
To proveyour homemeets either of these tests, include witness statements from other people who live or lived in the house in yourapplicantbundle. The statements should confirm:
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that you all used the house as your main residence when the house was unlicensed
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the dates you all moved in and moved out of the house
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you all shared at least one key facility like a kitchen or bathroom
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you are not part of the same family or in a couple with any of the people who live there
If you cannot get witness statements from people who lived at the house, other evidence you could use includes:
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tenancy agreements
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deposit protection certificates
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communications with the landlord or agent about the tenancy or tenants
Converted building HMO test
You may live in a convertedbuildingHMO. A building is a converted HMO if:
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itis home to at least three people who are not part of the same household
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it was originallya single propertybut has been converted into flats or bedsits and at least one of the units of accommodation is not a self-contained flat
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it is their mainhomeand the property is only used for that purpose
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thepeople who live there pay rent
Converted houses –‘section 257’HMOs
This test applies to whole converted properties rather than individual properties. A building would meet this test if:
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it is home to three or more people who are not part of the same household
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it has been converted into and is made up of self-contained flats
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it does notcomply withtheappropriate buildingstandards (under theBuildingRegulations 1991 or 2000, whichever were in force at the time the building was converted)
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more than one third of the flats are rented
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thepeople who live there pay rent.
To prove thatyourbuilding meets one of these tests, you should includewitness statements in your applicant bundlefrom other people who lived in the building. These shouldstate:
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that the building was originallya single propertybut has been converted into flats or bedsits
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at least one third of the flats arerented (if you think it is a section 257 HMO)
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the dates each person moved in and moved out of the building
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that you all used the house as your main residencewhilst the offence was ongoing
If you cannot get witness statements from the other people who lived at the house or building, other evidence you can use includes:
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tenancy agreements
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deposit protection certificates
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communications with the landlord or agent about the tenancy or tenants
Thelandlord does not have a licence
To prove your landlord does not have a licence, use the reply you got from your council whichstatedthat your house is not licensed.Includea copy of the emailinyour applicantbundle.
Provinga selectivelicensing offence
Toprove your landlordhas committedthe offence offailing to holda selective licence, you need toshowseveral things. These are:
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your council has a selective licensing scheme in place which covers your postcode
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yourhomeis privately rented
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your landlord or superior landlord does not have a selective licencefor the property.
Your council has selective licensing
The first thing you need to prove is that your council hasor hada selective licensing scheme in place which coveredyour homeat the timethe offence was committed. To do this, you need to include inyour applicantbundle:
A copy of the selective licensing scheme
Youcanfind thisdocumentby searchingfor the name of your council followed by ‘landlord licensing scheme’usinga search engine(like Google).This should bring up details of any licensing scheme in yourcouncilarea. Save the details of the scheme including the area, start and end datesand the document itself.This is the document you need to include in your applicant bundle.
Proof your home is or was covered by the scheme
You can check this by using thisand checking if it is in the same area as the area covered by the licensing scheme.Take a screenshot of your location on the map and include it in your applicant bundle.
Your homeis privately rented
You will also need to proveyourhomeis privately rented. To do this, include in your applicant bundle witness statementsfromyouand othertenants(if applicable)which confirm:
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you rented your homeprivately from the landlord
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the datesand othertenants(if applicable)and anyone else moved in and(if applicable)moved out
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thehomewasyourmain residenceat the time the offence wasbeingcommitted
Further evidence you should put in your applicant bundle includes:
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tenancy agreements
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deposit protection certificates
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communications with the landlord or agent about the tenancy or tenants
Your landlord does not have a selective licence
To prove your landlord does not have a licence, use the reply you got from your council whichstatedthat your house is not licensed.You should include a copy of this in your applicant bundle.
Landlord defences for being unlicensed
There are several defences available to a landlord if they are unlicensed.Your RRO application will be rejected if the landlord can prove to theFTTthat at least one of these defences applies.
Thelandlord has applied for a licence
Thelandlord will have a completedefencefrom the date they applied for alicence. You can onlyreceive moneythrough an RROfor the time before your landlord applied for alicence.
Yourlandlord has a Temporary Exemption Notice
Check whether your landlord has a Temporary Exemption Notice (TEN). A TENmeansthelandlord does not need alicence.You will not get anRRO ifthe landlord had a TEN the whole time the home was unlicensed.
Reasonable excuse
Yourlandlordmay arguethatthey have a ‘reasonable excuse’ defence.To argue this successfully, theFTTneeds to besatisfiedthat the landlord has a valid reason for not meeting the legal requirement.
Additionaldefences for superior landlords
If you are pursuingan RRO against a superior landlord for the offences of failure to license an HMO or house, they will haveadditionaldefencespotentiallyavailable to them. These are:
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the landlord did not know and had a reasonable excuse for not knowing
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if your landlord can argue that they did not know, and could not havereasonably beenexpected to know,the propertywas an HMOor housethatrequireda licence, theymayhave a defence and not be liable for an RRO.
The landlord took all reasonablypracticablesteps
Your landlord may say they took all reasonablypracticablesteps to get the property licensed, meaning they tried to do everything that could sensibly be expected of them.Ifthe landlordcan show this,theymay have a defence and not be liable for an RRO.
What to do ifmore than one licensing scheme could apply
Depending on the evidence, it is possible that, where more than one licensing regime is in place in acouncil’sarea, theFTTcould find that a different regime applies to the one that you think applies. You could consider addressing this risk as set out below.
If you live:
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in an HMO of five or more people from two or more households and
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in an area covered by anadditionallicensing scheme and/or a selective licensing scheme and your landlord does not have the required licences
you could considerstatingon your RRO1 form that you are applying because your landlord has notcomplied withmandatory HMO licensingor, in the alternative,additionalHMO licensing (if applicable)or, in the alternative,selective licensing (if applicable).
If you live:
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in an HMO of three or four people from two or more households and
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in an area covered by anadditionalHMO licensing scheme and a selective licensing scheme and your landlord does not have a licence for either
you could considerstatingon your RRO1 form that you are applying because your landlord has notcomplied withadditionalHMO licensing or, in the alternative, selective licensing.
Failure tocomply withan improvement notice
An improvement notice is anoticeissued by the council to a landlord.You should be sent a copy of any improvement notice served on your landlord for your home.It is given when the propertyhas been found to have hazards which could affect the health or safety of the people living there.An improvementnotice tells the landlord:
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the issue with the property
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the actions that need to be taken tofix the issue and make the property safe
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the deadline for starting and completing the repairs
If a landlorddoes not fix or begin to addresstheissue with the property after being served an improvement notice within the allowed time, theymay becommitting an offence.
Findingoutif your landlordhas failed tocomply withan improvement notice
If you think your landlord has failed tocomply withan improvement notice, you should ask your council the following questions by email:
- Have youserved an improvement notice onmy landlord?
Ifyes:
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When did you servethe improvement notice?
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Did my landlordfix, or begin to fix, the problem that gave rise to the improvement notice within the allowed time?
If no:
- Has the landlord now fixed or begun to fix the problem?
If yes:
- On what date did my landlord fix or begin to fix the problem?
If your landlord did not begin to fix a problem that gave rise to an improvementnotice, they havelikely committedan offence.
If your council confirmsboththe following points:
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your landlord was served an improvement notice for your home, and
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failed tofix, or begin to fix, the problem that gave rise to the improvement noticein the allowed time specified on the notice,
followthe advice below on how to prove anoffencetook place.
Provingyour landlordhas failed tocomply withan improvement notice
To prove the offence, you should include inyourapplicantbundle:
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acopy of the improvement notice given to your landlord
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the email response from your local council, confirming that anypart of the improvement notice has not beencomplied with
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any photos or videosthat show the necessary improvements have not been made, with evidence of the datesthe photos were taken
Failure tocomply witha prohibition order
The council givesalandlord a prohibition order if all or part ofthehome is not safe to live in because of a serious hazard.A prohibition order may:
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ban anyone from living in the property or a certain part of it
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restrict the number of people who can live there
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set conditions for occupation– for example, saying only certain rooms can be used
You shouldreceivea copy ofany prohibition order served on your landlord for your home. If your landlord allows you or others to live in the propertyin breach of the prohibition order, theyarelikelycommittingan offence.
Findingout if your landlord has failed tocomply witha prohibition order
If you think your landlord has breached a prohibition order, email your council the following questions:
- Is my home currently subject to a prohibition order?
If yes:
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What date was the prohibition orderactive from?
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Whatwerethespecificationsof the prohibition order?
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Has the prohibition ordereverbeen suspended?If yes, what were the grounds of the suspension?
If my homeis not currently subject to a prohibition order:
- Has my home ever been subject to a prohibition order?
If yes:
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What were the start and end dates of the prohibition order being active?
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Whatwerethe specifications of the prohibition order?
If your council confirms your home is subject to a prohibitionorder, orhas been at any point whilst you have lived there,your landlord may have committed an offence. Follow the advice below on how to prove an offence has taken place.
Provingyour landlord has failed tocomply witha prohibition order
To prove your landlord has committed the offence offailing to complywith a prohibition order, you should include in your applicant bundle:
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a copy of the prohibition order that was served on your landlord
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a copy of the email from your council confirming thepoints above
You also need to show how the landlord breached the prohibition order. For example, by giving evidence that the landlord allowed use or occupation of the property or parts of it when the order prohibited it.To do this, includewitness statementsfrom you and,if relevant, other residents,in yourapplicantbundle. Depending on the conditions of the prohibition order and your situation, thewitness statements maystate:
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you have occupied the property whilst the prohibition order was active
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you have occupied the parts of the property which are subject to the prohibition order
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how long youand other tenants (if applicable)have lived in the property whilst the prohibition order has been active
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that the landlord enabled occupation of the property or parts of the property that are subject to a prohibition order
Illegal eviction and harassment
Illegal eviction
Illegal evictioniswhenalandlord forcesa tenantout, or tries to forcea tenantout,oftheirhome, or part oftheirhome,without following thecorrectlegal process.You may have experienced illegal eviction if your landlord has:
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changedthe locks while you are still living at the property
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physically removed, orattemptedto remove,youfrom your home
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removedyourbelongings from the property
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toldyou to leavewith no court order and withouthaving given youthe correct notice
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deniedyou access topart of the building you are supposed to have access to (e.g.the bathroom or living room)
Provingillegal eviction
To prove illegal eviction,include in your applicantbundleyour own witness statement. The statement may include:
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informationtoidentifyall the people involved (names and physical descriptions if known)
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adescription of your home, how you wereusually ableto access it and the different areas within it, and whether you shared any of these areas with others
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details about how you paid rent, how often, how much and who to
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whether your landlord lived with you, and if so, the dates your landlord was living with you and the details of whether you shared kitchen and bathroom facilities with your landlord
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an explanation of how youattemptedto access your home (or part of it) after the eviction took place and why you were unable to gain access
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the time and day the eviction took place (a lawful eviction with court bailiffs will typically take place during working hours on a weekday)
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any detail about what happened to any of your belongings after the eviction
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an explanation of what efforts (if any) were made to regain entry to your home and how the landlord responded to being informed about the eviction (if available)
You should also include witness statements from otherswho may havewitnessedthe eviction or supported you before or after the eviction took place.
In addition to witness statements, you may include in your applicant bundle:
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screenshots of WhatsApp messages or email chains or any other communication recordstelling you to leave(this does not include a validlegalnotice)
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any other existing recordof the eviction – for example, messages you sent to others detailing your experience of the eviction
Harassment
Harassment includes deliberate actions by your landlord to make living at home difficult for you and make you likely to leave.Examples include:
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cutting off utilities(e.g.water, gas, electricity)
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threatening or intimidatingbehaviour
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entering your home without permission or repeatedly disturbing you
Provingharassment
To prove harassment, include in your applicantbundleyour own witness statement. The statement may include:
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informationtoidentifyall the people involved (names and physical descriptions if known)
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specific details about the conduct of your landlord or anyone acting on their behalf (including dates, times, locations, who was present)
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if you have moved out, the reasons you have moved out
In addition to a witness statement, you may also include in your applicant bundle:
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any existing record of your experience, for example, messages you sent to othersdetailing your landlord’s conduct or diary/journal entry at the time the harassment wasongoing
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evidence of your utilities (electric, gas, water) being turned off
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evidence of your landlord’s response to your utilities being turned off
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evidence ofan unreasonably high number of phone calls from your landlord
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screenshots of WhatsApp messages from your landlord, or someone acting on their behalf, that are intimidating or threatening
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records ofunauthorisedentries from your landlord or someone acting on their behalf
Violence to secure entry
Itis a criminal offencefor a landlord – or anyone acting on their behalf – to use or threaten violenceto enter a property.This offenceis covered under.
How to know if your landlordhascommitted this offence
Your landlord mayhave committed this offence if theyhave:
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forced entry without a court order
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threatened physical harm to gain access
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used intimidation or aggressivebehaviourto enter the premises
Provingthis offence
To prove your landlord has committed the offence of violence to secure entry, you should includein your applicant bundle:
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a written account of the incident, including dates, times and what happened
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photos,videosor audio recordings ofthe incident
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witness statements from other residents or anyone else whosaw or heard the event
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a police report about the incident
Breach of a banning order
A banning order makes it illegal for a person to let a property or do any related work.Banningorders are given tolandlords who have committed serious offences.
How to know if your landlord has abanningorder
You can finda listofall theoffencesthat a landlord can be given abanningorder for.Theoffencesincludebut are not limited to:
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failure tolicense
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failure tocomply withan improvement notice
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illegal eviction and harassment
The court will have consideredseveral factors when deciding whether to make a banning order against your landlord.This includes the seriousness of the offence andpreviousbehaviour. Therefore, your landlord maynot have a banning order even if they have committedone of the above listed offences.
If you think your landlord might have an active banning order, email your council asking the followingquestions, including details of your address and landlord:
- does my landlordhavean active banning order?
If yes:
- on what date did my landlord’s banning order become active?
If my landlord does not have an active banning order:
- has my landlord ever had a banning order?
If yes:
- on what dates was my landlord’s banning order active?
If yourcouncil confirms that your landlord has an active banningorder, orhas hadone for any time you have lived at the property, theywilllikely havecommittedan offence.Follow the below advice on how to prove the offence.
Provingyour landlord hasbreached abanningorder
Totry toprove your landlord has committed the offence of breaching abanningorder, you first need toprovide evidence that they have an activebanningorder.If thecouncil confirmthe landlord has an activebanningorder,you should use thisas evidence.
You will also need to prove that your landlordcarried outproperty letting or management activities whilst thebanningorder was or is active.Evidence to supportthismay include:
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a tenancy agreementthat was signed while thebanningorder was active
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rent payments made to the landlord or their agentwhile the banning order was active
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emails or WhatsApp messages showing the landlord managing the property – for example,maintenance requestsor rent reminderswhile the banning order was active
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witness statementsfrom other tenants orneighbours
Knowing or reckless misuse of a possession ground
A landlord commits an offence if they knowingly or recklessly misuse a possession ground.A possession ground is a legal reason which a landlord can use to evict you from the property.A landlord will do this by serving you a notice which tells you the possession ground that they are trying to use.Refer to thegrounds forpossessionguidancefor afulllist and description of all the grounds.
This offence, andothers created by Part 1 of the Renters’ Rights Act,onlyapplyto assured tenancies. These tenancies can only beendedby the landlord using a ground of possessionthat is listedin.
Finding outifyour landlord has committed this offence
A landlord has committed this offence if:
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they rely on one of thesepossessiongrounds knowing that they wouldnot be able to get a court order to get the property backusing that groundor
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they arereckless in thinking that they would be able to do so
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you move out of the property within 4 months of the notice being served without a court order for the landlord to take possession
Provingthis offence
The first part of the offence you need to prove is that the landlord used a ground to try to remove you from the property. To evidence this, you should include inyour applicantbundle acopy of the notice or letter your landlord gave you which mentions the possession ground that they used to regain possession of the property.
You will also need to prove that your landlord knowingly or recklessly misused the ground. The evidence you include inyour applicantbundle to prove this part of the offence will vary depending on the ground that your landlord used. It is therefore important you examine the ground that the landlord has used and assess what evidence best supports your claim that they should not have relied on this ground. Some examples are below.
Example1:rentarrears
Your landlord may try to get you to leave the property because you have not paid all the rent you owe. This may be ground 8, ground 10 or ground 11.
To prove that they have misused ground 10 or 11, you need to give evidence that you have paid your rentin a timely manner. For ground 8, you will need to prove that you owed less than 3 months’ rent when the notice was served and at the time of any possession hearing.
Evidence might therefore include:
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bank statements showing you making rental payments
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communication between you and the landlord or agent showing that they knew these payments have been made
Example 2:damage to property
Your landlord may try to get you to leave the property by claiming you have caused the property to get into a bad state. This may be done using possession grounds12, 13, or 15. To prove that they have misused one of these grounds, you need to provide evidence that the property was not in a bad state or that you had done what you could to keep it in a good state when your landlord gave you notice.
Evidence might therefore include:
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pictures showing that the property is or was in a good or acceptable condition
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pictures from when you moved in and pictures from when you moved out, showing that the condition of the property has not got worsesince youmoved inbeyond normal wear andtear
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emails or WhatsApp messages showing that you reported problems with the condition of the property to the landlord or agent
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witness statements from other people who lived there, saying that repairs were not made by the landlord or agent after problems were reported
Example 3:anti-socialbehaviour
Your landlord may try to get you to leave the property by claiming you, or a person living with you or visiting you, have engaged in anti-socialbehaviour. This is likely to bepossessionground 7A orground 14.
Anti-socialbehaviourin this context isbehaviourthat is likely to cause distress, harassment, nuisance or annoyance toneighboursor the landlord.
If you believe you have not behaved in this way, you will need to prove it to show that your landlord has misused the ground of possession and committed an offence. The following may be helpful to use as evidence:
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witness statements fromneighboursand other people who lived at the property, saying youdid not engage in anti-socialbehaviour, like excessive noise, fly-tippingor violence
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statement from your local council, saying they did not receive reports about you engaging in anti-socialbehaviour
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WhatsApp or email exchanges with the landlord or agent showing that you behaved in a reasonable way
This sort of evidence may helpdemonstrateboth that you did not engage in anti-socialbehaviourand alsothat your landlord had no reason to believe you engaged in this sort ofbehaviour.
Letting or marketing in a restricted period
If your landlordgets you to leave byusingthe ‘movingin’or‘selling’ ground andthen markets or lets the property within one yearof serving the noticeon you,they have committed an offence.
This offence, and others created by Part 1 of the Renters’ Rights Act,onlyapplyto assured tenancies. These tenancies can only beendedby the landlord using a ground of possessionthat is listedin.
Findingout ifyour landlord has committed this offence
For your landlord to have committed this offence, they will first needtohave served you with an eviction notice which relies onpossessiongrounds1 or1A, orcommenced proceedings against you relying on one of those grounds.Theseareknown as the ‘movingin’and‘selling’ grounds. This means the landlord can get possession of the property back because:
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theyaremoving into the property themselves
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amember of theirclosefamily is moving into the property
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they are selling the property
If you move out because of this and the landlord then relets or remarkets the property to be let within one year ofserving the noticeon you,or, if no notice was served, within one year of filing the possession claim against you,they are committing an offence.
To find out if your landlord is doing this,you can search for your property on sites like Rightmove and Zoopla.You should do this soon afterbeingservedthe notice, soyou see adverts for your property before they are taken down.You should continue to checkthese sites for a year after beingservedthe notice.
You can also set up alerts on property sites, so you are notified if your property has beenremarketed to be let.
Provingthis offence
To prove this offence, you should include inyour applicantbundle:
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thepossession notice that your landlord servedonyou, or, if no notice was served, evidence of the possession claim made against you
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evidence the propertyhas been let or marketed within one year of the notice being served, or the possession claim being filed at court
Evidence might include:
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ascreenshot of the property’s listing on a property site such as Rightmove or Zooplaand include the dateof the listing
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witness statements fromthe new people who live there confirmingthey are renting the property and are not related to the landlord
Continuing breach of tenancy requirements
If your landlordbreachescertainduties and continues to dosofor more than28 daysafterbeing given a financial penalty by the council,or, if the landlord appeals,after losing,withdrawingor abandoning the appeal,they are committing an offence.The breaches are:
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failing to issuea written statement of terms
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attemptingtoleta house on a fixed term
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attemptingtobringa tenancy to an end by serving a notice to quit
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attemptingtobringa tenancy to an endorally (facetoface or over the phone)
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servingwhat appears to be anotice of possession
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misusing a ground of possession where the person does notreasonably believethe landlord will be able to gain possession
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usingcertaingroundsof possessionwithout giving the correct written statement
This offence, and others created by Part 1 of the Renters’ Rights Act, onlyapplyto assured tenancies. These tenancies can only be ended by the landlord using a ground of possession that is listed in.
Findingout if your landlord is committing this offence
To find out if your landlord hasany of the above listed breachesand been subjected to enforcement action for it,askyour council by email.The councilshouldconsiderconfirmingwhetherthey have given the landlord a financial penalty for thebreachor in lieu of prosecution for an offence.
Ifyour landlord continuesthe conduct amounting to theinitialbreach for28 days after being given a financial penalty by the council, or after the outcome of any appeal, theywillhave committed an offence. This applies when the landlord:
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was given a financial penalty by the council and continued theconductfor more than 28 days afterwards
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appealed the penalty and continued the breach for more than 28 days after losing, withdrawing, or abandoning the appeal
Provingthis offence
You will first need to provethe council hasgiven your landlord a financial penalty for the breachor in lieu of prosecution for an offence.Email your council askingthe following questions:
- have you imposeda financial penalty on my landlord for breaching any of the tenancy requirements undersections16E or in lieu of prosecution for an offence under 16J of the Housing Act 1988?
If yes:
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what requirement(s) did the landlord breach?
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did the landlordappealthe penalty?
If yes:
- didthe appealresultin thepenalty being withdrawn?
If no:
- What date was the appeal lost,withdrawnor abandoned?
If the council confirmsall ofthe following:
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they imposed a financial penalty
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the penalty was for a breach of the tenancy requirements under sections 16Dand 16Eor in lieu of prosecution for an offence under 16Jof theHousing Act 1988
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there was no appeal or there was an appeal thatdid not result in the penalty being withdrawn
You should include a copy of the council’s email response in yourapplicantbundletotry toprove the first part of this offence.
The second pointyou need to proveis that your landlord continued tobreach the requirementfor more than 28 days after receiving the financial penalty or, if an appeal was lodged, after the appeal was lost, withdrawn, or abandoned.
For example, if the council issued a financial penalty because the landlord failed to provide a written statement of terms, you will need to show that the landlord still did not provideawrittenstatementof termswithin 28 days of the penalty being imposed or the appeal beinglost, withdrawn or abandoned.
You candemonstratethis by confirming the facts in a witness statement, which should be included in your applicant bundle.