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HMRC internal manual

Debt Management and Banking Manual

From:
HM Revenue & Customs
Published
29 April 2016
Updated:
8 May 2026 - See all updates

DMBM512910 - Customer contact and data security: compulsory verification checks: verification checks based on type of contact: contents

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  1. DMBM512920
    Inbound calls
  2. DMBM512925
    Identification and verification (ID&V) and voice identification (Voice ID)
  3. DMBM512930
    Outbound calls
  4. DMBM512940
    Field Force/Distraint/outdoor calls (including taking calls from FFCs)
  5. DMBM512950
    Face to face verification checks (meetings/interviews)
  6. DMBM512960
    Internal caller verification checks