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HMRC internal manual

Self Assessment Manual

SAM70001 - Manage work: customer service: introduction


HMRC is committed to delivering high standards of customer service, as set out in The HMRC Charter. The Charter explains what people, businesses and organisations can expect from HMRC, as well as what HMRC expects from them. For further information, see The HMRC Charter - °Ç¸ç³Ô¹Ï

Customers who require extra support, or need information in an alernative format, can find further details through the following °Ç¸ç³Ô¹Ï pages: