扒哥吃瓜

Introduction

Case view hierarchy

Individual access

Responsible offices and agents

Responsible offices and taxpayers

Transfer of responsibility for taxpayers

User roles

Agent maintainer

Appeals handler - processing and technical office

Appeals handler - recovery office

BACS rejection processor - FAO

Call centre adviser

Charge remitter - recovery office

Clerical accounts office caseworker

Clerical caseworker - recovery office

Clerical caseworker - technical office

Clerical processing manager

Clerical processing officer

Clerical reallocation officer - processing, recovery and technical offices

Compliance manager

Compliance signals maintainer

Enquiry officer - processing office

Enquiry officer - technical office

Office manager

Payment processor - processing office

Payment processor - recovery and technical office

Repayment authoriser

Review interest officer - processing and recovery offices

Review interest officer - technical office

RTC agent - receivables telephone centre

SA quality case selection officer

SA view only

Time to pay officer - processing and recovery office

Worklist manager - recovery office

Worklist manager - technical office

Worklist viewer