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Learn how to check if your website or mobile app is accessible.
Skills a service team needs to deliver a successful user-focused service.
Provide a service that everyone can use, including disabled people and people with other legally protected characteristics. And people who do not have access to the internet or lack the skills or confidence to use it.
How to use data to improve your service: measuring, reporting, analytics tools and techniques.
Work towards creating a service that meets users’ needs across all the channels they need. This could be a mix of online, phone, paper and face to face.
What happens at a service assessment and what to do when you get your results.
Sample accessibility statement for a fictional public sector website or app, including sample wording and guidance on what to include.
Adding links to content, making them accessible and °Ç¸ç³Ô¹Ï's external linking policy.
The government is launching CustomerFirst, a new unit within the Department for Science, Innovation and Technology, to modernise public services and improve the experience for millions of people who rely on them.
Work out what success looks like for your service and identify metrics which will tell you what’s working and what can be improved, combined with user research.
Do not include personal or financial information like your National Insurance number or credit card details.
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