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The Independent Case Examiner reviews complaints about certain government organisations that deal with benefits, work and financial support. ICE works with the Department for Work and Pensions .
The Independent Case Examiner reviews complaints about certain government organisations that deal with benefits, work and financial support.
Find out how to ask ICE for help if you have difficulties dealing with us…
If you are unhappy with our service or you think we've got something wrong, please let us know.
How to ask ICE for help if you have difficulties dealing with them because of a disability or health condition.
This publication lists the Independent Case Examiner service standards and shows how it has performed.
Annual reports on complaints about the Department for Work and Pensions received by the Independent Case Examiner.
The Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2024 to 31 March 2025.
How to ask for a further, independent review of a Budgeting Loan decision if you’re still unhappy after Jobcentre Plus have reviewed it.
How the office of the Independent Case Examiner deals with personal information.
Do not include personal or financial information like your National Insurance number or credit card details.
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