tag:www.gov.uk,2005:/search/guidance-and-regulationGuidance and regulation2026-06-01T16:16:10+01:00HM Governmenttag:www.gov.uk,2005:/government/publications/confirming-identity-checks2026-06-01T16:16:10+01:00Confirming identity checksTells HM Passport Office staff about the identity checks they must do on passport applications from the United Kingdom and overseas.tag:www.gov.uk,2005:/government/publications/lost-stolen-and-recovered-passports-lsr-team2026-05-27T14:30:43+01:00Lost, stolen and recovered passports: LSR teamTells HM Passport Office staff working in the lost, stolen and recovered (LSR) team about duties they must complete as part of the LSR process.tag:www.gov.uk,2005:/government/publications/lsr-examination-replacing-lost-stolen-and-recovered-passports2026-05-26T14:20:46+01:00LSR examination: replacing lost, stolen and recovered passportsTells HM Passport Office staff how to deal with applications to replace passports that have been reported lost or stolen.tag:www.gov.uk,2005:/government/publications/document-storage-retention-and-destruction-caseworker-guidance2026-05-26T14:13:24+01:00Document storage, retention and destruction: caseworker guidanceTells HM Passport Office staff about documents that cannot be returned to customers.tag:www.gov.uk,2005:/government/publications/suicide-and-self-harm-supporting-vulnerable-customers2026-05-18T09:03:41+01:00Suicide and self-harm: supporting vulnerable customersTells HM Passport Office staff what to do if they're concerned about customers who have threatened to harm themselves or others.tag:www.gov.uk,2005:/government/publications/safeguarding-and-consent-issues-caseworker-guidance2026-05-18T08:39:18+01:00Safeguarding and consent issues: caseworker guidanceTells HM Passport Office staff what to do if we need parental consent for a minor’s application and identify a safeguarding issue.tag:www.gov.uk,2005:/government/publications/mauritius-knowledge-base-profile2026-05-15T16:16:35+01:00Mauritius: Knowledge Base profileThis document contains information about Mauritius to help HM Passport Office staff process passport applications.tag:www.gov.uk,2005:/government/publications/new-zealand-knowledge-base-profile2026-05-15T16:14:42+01:00New Zealand: Knowledge Base profileThis document contains useful information about New Zealand which will assist HM Passport Office staff process passport applications.tag:www.gov.uk,2005:/government/publications/spain-knowledge-base-profile2026-05-15T16:13:54+01:00Spain: Knowledge Base profileThis document contains information about Spain to help HM Passport Office staff process passport applications.tag:www.gov.uk,2005:/government/publications/norway-knowledge-base-profile2026-05-15T16:13:13+01:00Norway: Knowledge Base profileThis document contains information about Norway to help HM Passport Office staff process passport applications.tag:www.gov.uk,2005:/government/publications/iran-knowledge-base-profile2026-05-15T16:12:20+01:00Iran: Knowledge Base profileThis document contains information about Iran to help His Majesty’s Passport Office staff process passport applications.tag:www.gov.uk,2005:/government/publications/guidance-notes-for-social-services-departments-when-applying-for-passports-on-behalf-of-looked-after-children2026-05-11T12:19:09+01:00Passports for 'looked after children': guidance notes for social servicesGeneral advice for social services departments making passport applications on behalf of children subject to care or supervision orders.tag:www.gov.uk,2005:/government/publications/top-tips-on-how-to-scan-an-identification-document-video2026-05-07T09:38:43+01:00Top tips on how to scan an identification document: videoThis video explains how to scan an identification document.tag:www.gov.uk,2005:/government/publications/windrush-passport-applications-and-questions-caseworker-guidance2026-05-05T12:57:01+01:00Windrush passport applications and questions: caseworker guidanceTells HM Passport Office staff how to examine passport applications and respond to customers affected by the Windrush scheme.tag:www.gov.uk,2005:/government/publications/types-of-british-passports-caseworker-guidance2026-05-05T12:56:43+01:00Types of British passports: caseworker guidanceTells HM Passport Office staff about the different types of British passports they may receive as part of a passport application.tag:www.gov.uk,2005:/government/publications/paper-post-office-limited-check-and-send-how-a-customer-applies-caseworker-guidance2026-05-05T12:55:56+01:00Paper Post Office Limited Check and Send: how a customer applies: caseworker guidanceThis guidance tells HM Passport Office staff how customers can apply for a passport using the Post Office Limited Check and Send service.tag:www.gov.uk,2005:/government/publications/digital-check-send-tablet-service-caseworker-guidance2026-05-05T12:52:47+01:00Digital Check & Send (tablet) service: caseworker guidanceThis guidance tells HM Passport Office operational staff about the Post Office Digital Check & Send (tablet) service.tag:www.gov.uk,2005:/government/publications/turkey-knowledge-base-profile2026-05-01T14:46:55+01:00Turkey: Knowledge Base profileThis document contains useful information about Turkey which will assist HM Passport Office staff process passport applications.tag:www.gov.uk,2005:/government/publications/ireland-knowledge-base-profile2026-05-01T14:46:50+01:00Ireland: Knowledge Base profileThis document contains information about Ireland to help HM Passport Office staff process passport applications.tag:www.gov.uk,2005:/government/publications/costa-rica-knowledge-base-profile2026-05-01T14:46:47+01:00Costa Rica: Knowledge Base profileThis document contains information about Costa Rica to help HM Passport Office staff process passport applications.