We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use °Ç¸ç³Ô¹Ï, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
A call for evidence for a review of the effectiveness and efficiency of the Civil Aviation Authority (CAA).
First published during the 2022 to 2024 Sunak Conservative government
About the call for evidence This call for evidence relates to the…
Background A call for evidence on the effectiveness and efficiency of the…
Proposes reforms to the Civil Aviation Authority's consumer enforcement powers as well as consumer dispute resolution, fight delay compensation and accessible air travel.
First published during the 2019 to 2022 Johnson Conservative government
Foreword Passengers are at the heart of UK aviation and government is…
Rhagair Mae teithwyr wrth galon diwydiant hedfanaeth y DU ac mae’r…
The government's plans to make our transport system more inclusive and better for disabled people.
First published during the 2016 to 2019 May Conservative government
Introduction There are 13.9 million disabled people in the UK who want…
Ministerial foreword A society that works for all Transport is at the…
Reports about integrated ticketing, surface access for foreign residents and data sharing, published alongside 3 international comparison briefing notes.
Global and connected Britain report on business passengers, a supporting document for the Aviation 2050 consultation.
Review to assess consumer protection in the event of an airline or travel company failure.
Seeking views on proposed changes to the ATOL consumer protection scheme.
Seeks views on a proposed exemption under certain provisions of the Consumer Rights Act 2015 for the rail, aviation and maritime sectors.
First published during the 2015 to 2016 Cameron Conservative government
A call for evidence on the display of Air Passenger Duty in air travel ticket pricing.
First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government
Seeks views on the Civil Aviation Authority's draft policy for handling the complaints of customers booking flights serving UK airports.
Seeks views on guidance about how the Civil Aviation Authority should prioritise its work on consumer protection, competition law and economic regulation.
Air Travel Organisers’ Licensing (ATOL) consultation seeking views on how consumer protection for holiday-makers could best be provided.
Seeks feedback on changes to the requirements placed on ATOL holders to ensure that the system operates fairly.
Seeks views on proposals to make changes to improve clarity on protection for consumers booking with businesses exempt from holding an ATOL.
Seeks views on draft guidance for airports about setting, monitoring and publishing quality standards for assisting disabled people.
Seeks views on proposals for airlines and airports to publish information for people with reduced mobility on their websites.
An impact assessment for Air Travel Organiser's Licensing reforms.
Final impact assessment for Air Travel Organisers' Licensing (ATOL) scheme reforms.
Proposals to reform the Air Travel Organisers' Licensing (ATOL) scheme.
Do not include personal or financial information like your National Insurance number or credit card details.
To help us improve °Ç¸ç³Ô¹Ï, we’d like to know more about your visit today. .