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Summary

Data protection

Confidentiality and disclosure of information: Introduction

Confidentiality and disclosure of information: Legislation: Finance Act 1989

Confidentiality and disclosure of information: Legislation: Data Protection Act 1984

Confidentiality and disclosure of information: The general rule on disclosure and its operation: Disclosure - the general rule and its operation

Confidentiality and disclosure of information: The general rule on disclosure and its operation: Who is entitled to disclosure?

Confidentiality and disclosure of information: The general rule on disclosure and its operation: Disclosing information to public bodies

Confidentiality and disclosure of information: Incoming telephone calls: Introduction

Confidentiality and disclosure of information: Incoming telephone calls: What to request on answering the telephone

Confidentiality and disclosure of information: Incoming telephone calls: Dealing with incoming telephone calls

Confidentiality and disclosure of information: Incoming telephone calls: Requests for information on an incoming telephone call

Confidentiality and disclosure of information: Incoming telephone calls: Procedure where it is not possible to verify a caller's identity from the information held on file

Confidentiality and disclosure of information: Incoming telephone calls: Effect of these rules on customer service

Confidentiality and disclosure of information: Incoming telephone calls: Requests for information over the telephone from other government departments

Confidentiality and disclosure of information: Incoming telephone calls: Summary - Business By Telephone (BBT) Helpcard

Confidentiality and disclosure of information: Procedure for disclosure of information: Introduction

Confidentiality and disclosure of information: Procedure for disclosure of information: How to deal with requests for information

Confidentiality and disclosure of information: Procedure for disclosure of information: Charging for provision of information

Confidentiality and disclosure of information: Procedure for disclosure of information: Limited disclosure for Capital Gains Tax (CGT) purposes

Confidentiality and disclosure of information: Procedure for disclosure of information: Extent of disclosure for CGT purposes

Confidentiality and disclosure of information: Procedure for disclosure of information: Disclosure of information about aggregable property

Confidentiality and disclosure of information: Procedure for disclosure of information: Disclosure of information obtained from tax returns

Confidentiality and disclosure of information: Procedure for disclosure of information: Disclosure of information obtained under double taxation agreements

Confidentiality and disclosure of information: HumInts: What is a HumInt?

Correspondence: General instructions about correspondence: Introduction

Correspondence: General instructions about correspondence: Receiving and filing of correspondence

Correspondence: General instructions about correspondence: Delay and priorities in dealing with correspondence

Correspondence: General instructions about correspondence: Special Commissioners and First-tier Tribunal decisions and contentious correspondence

Correspondence: General instructions about correspondence: Civil Partnerships - notes on terminology and language

Correspondence: General instructions about correspondence: Original documents

Correspondence: Incoming correspondence: Acknowledgements/holding letters

Correspondence: Incoming correspondence: Letters addressed personally

Correspondence: Incoming correspondence: Requests for payment of a fee by this Office for copying lost documents

Correspondence: Incoming correspondence: Letters from HumInts

Correspondence: Incoming correspondence: Members of the Royal Family

Correspondence: Outgoing correspondence: Names and addresses of correspondents

Correspondence: Outgoing correspondence: Format of outgoing correspondence

Correspondence: Outgoing correspondence: Envelopes

Correspondence: Outgoing correspondence: Postal system for mainland UK, Northern Ireland, Channel Islands and Isle of Man

Correspondence: Outgoing correspondence: Postal system for all countries outside the UK

Correspondence: Outgoing correspondence: Reply paid envelopes

Correspondence: Outgoing correspondence: Recorded delivery service or registered post

Personal applicants: Seeing things from the personal applicants viewpoint

Personal applicants: Writing effective letters to personal applicants

Personal applicants: Telephone conversations with personal applicants

Personal applicants: Potential areas of difiiculty

Personal applicants: Cases involving agents where the personal representative becomes involved

Personal applicants: Summary

Taxpayers with disabilities/special needs: Introduction

Taxpayers with disabilities/special needs: Services to blind and partially sighted taxpayers

Taxpayers with disabilities/special needs: Services to deaf and hearing impaired taxpayers

Taxpayers with disabilities/special needs: Services for non-English speaking taxpayers

General enquiries: Helpline

General enquiries: Advice and information

Handling of complaints/compliments

Translations and non-English speaking customers: Translations