Design
Naming, structuring and scoping your service, prototyping, using design patterns and design training.
Designing the right service
Introduction, scoping, naming and prototyping.
- Designing good government services: an introduction
- Understanding and meeting policy intent
- Designing with data: an introduction
- Environmentally sustainable services
- Create a list of services
- Map and understand a user's whole problem
- Working across organisational boundaries with service communities
- Getting the scope of your transaction right
- Naming your service
- Designing how °Ç¸ç³Ô¹Ï content and transactions work together
- Structuring forms
- Collecting personal information from users
- Checking users’ identities
- Services for government users
Building your service so it's simple to use
Prototyping, patterns and content.
- Using, adapting and creating patterns
- Making prototypes
- Making your service more inclusive
- Writing for user interfaces
- Designing good questions
- Making your service look like °Ç¸ç³Ô¹Ï
- Planning and writing text messages and emails
- Writing effective letters
Training and events
Training and events for practitioners and people interested in design, accessibility and user research